On 6/12/2022, I won $1,430 at Cocoa Casino, and on 8/3/2022, I won $5,496 at Cocoa Casino. However, when I log in, my balance is listed as $0. I have not played off the amount that I've won. Why are my wins missing? I would like to request a withdrawal for the full amount owed, $6,926, assuming the amount wasn't removed from my balance for some legitimate reason.
AskGamblers
Dear Cocoa Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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