Casino doesn't pay out my winnings

I made a deposit of 20 new zealand on the 28th of january whilst opted into a 400 percent match promotion that blatantly says in its terms 20 dollars new zealand would activate. It is now 4 days later and I stil have no resolution this should be an easy fix and its getting unreasonably stretched out and I want what I paid for. I am aware the date of the picture im opted into the bonus is after my deposit who does a picture beforeclaiming a promotion? You assume the casino will hold up to their terms and conditions, I was definitely opted into that bonus at the time of my deposit. I have used the site before and know how it works. Just look at my bonus history pic.

Dear AskGamblers Complaint Team,

I hope this message finds you well. I am writing to provide you with an update on my ongoing issue with Club Riches Casino and seek your continued assistance.

Since my initial complaint, I have obtained a driver's license and promptly submitted it to Club Riches Casino to fulfill their latest document request. Unfortunately, despite my efforts, I have not received any response from the casino, and they are not addressing my concerns.

I find it extremely frustrating that Club Riches Casino is unresponsive and not providing any information or updates on the status of my verification process. As a player, I believe I deserve clear communication and transparency regarding the steps being taken to address my situation.

I kindly request your intervention once again to:

Follow up with Club Riches Casino on the submission of my new driver's license and request an expedited verification process.

Advocate for timely and transparent communication from Club Riches Casino regarding the status of my account and the resolution of my concerns.

Emphasize the importance of treating players fairly and respectfully, ensuring that the verification process is conducted in a reasonable and efficient manner.

I appreciate your ongoing support and assistance in this matter. I hope that with your intervention, we can bring about a swift resolution to the challenges I am facing with Club Riches Casino.

Thank you for your attention and diligence.

Hey. I have a problem with club riches casino. I can't get hold of them I'm trying to use Thei'r contact form to ask If my documents for verification are ok so I can proceed to my withdrawal of around 1000 Euros. It's always Errors for everything I'm trying to do regarding to my withdrawal.

Al from loading up documents, to contact support to trying to take a withdrawal.

Can you please help to get me in touch with this casino? I have sent them an email but nobody answers.

Hello,

A good casino club riches what get 7 stars on this site.

Is the hardest casino I ever played on. I was lucky to win 5000 euro. They keep asking for extra documents.

First ID card then a driver license if else they wouldn't pay which is ridiculous. I did everything they said now there unresponsive for months.

Could you please make contact with the reprehensive and ask me why they no responding to my emails. Asking me for 2 id's when one isn't enough is weird enough and now they are not responding.

Hi, Good day.

I would like to file a complaint on ClubRiches Casino about the uncommon delay of my payment and the requirements they are getting on me.

I filed a withdrawal on May 21,2023 and it cost about 70,000$ I use e-transfer and the limit is 6000$ so I did request a withdrawal 12 times. like what I used on my deposit. After that, I uploaded the files that needed to be verified. Yes, it was already validated. They disable my account after I'm verified I'm so worried and stressed out because they close my account but I take screenshots of my withdrawal and winnings on my phone. I email them why my account is disabled and someone email me she said to clear the cache and cookies of my browser and try again tomorrow as I might have reached the maximum limit of attempts today. "Your account is currently closed for play and for deposits, as you requested to close it but is active in general so your withdrawal can be processed." Then they email me that I need proof of address so I send like 15 documents for proof of address.

Then today I got an email that they do not accept bank statement screenshot. Now, I didn't receive any response from ClubRiches Casino. Please help me to get my winnings as I'm worried no sleep and stress out thank you so much AskGamblers Support Team. Hoping for your help. Thank you.

Dear Askgamblers I have been waited almost 3-4 for withdrawal my 2400 Euro that I won and wagered is done. The bonus was used by Askgamblers site.

I'm fully verified for 2 weeks.

I have issue withrawing on this site I keep getting same answer technically problems that they trying find solutions.

I deposited with visa card.

All the withdrawal methods has been tried and I getting this message (There was a system error. Please contact support.)

I've been touch with clubriches they telling me too use another methods but all the methods giving me the same message

Astropay/Banktransfer/ all the crypto methods and so on

So I've been waiting almost 3 weeks too get a solution too withdraw my money. No prober answer has been given.

I written too to Club Riches and they still taken their time like 1 week with the same message.

I hoping for a resolving and a solution cause I have no idea where this is going and how i can get my money out and how long this will take probably another weekend with same answer that they trying find a solution or technically problems.

I made a withdrawal request got $200 and was asked for verification of identification and address and to take a selfie. I uploaded the documents of bank statements and my drivers licence and took a selfie. The bank statements and drivers were accepted. Right away. But the selfie has been rejected numerous times. I have asked the casino for direction as to how to correct the problem. I have gotten a standard form reply with general information.

Can you please help me get verified so I can get my withdrawal.

Dear Sirs,

I am complaining about clubriches.com. I paid in 203 Euros at clubriches. I do not ask for a bonus, I never do! But after my first bet clubriches splitted my money as follows: 182.50 (winning) to real money, my 203 Euros deposit to bonus money. So I was unable to payout anything.

I tried to contact them but did not get hold of anyone. Their emails do not work properly, ie [email protected] does not work.

But I got hold of them and they did the following:

a. they closed down my account

b. they checked the situation and came back with "yes, you are right. We moved your money back to real balance, reopened your account so you can withdraw".

I received the latest email on the 3.02.2023. Since then nothing happened, ie my account is closed and I am unable to withdraw my 197.50 Euros. Also they are not responding to emails.

Please resolve the situation.

Best