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Club Riches Casino - Bonus not awarded

UNRESOLVED

Complaint Info

Disputed casino

Club Riches Casino
Posted on January 31, 2025

I made a deposit of 20 new zealand on the 28th of january whilst opted into a 400 percent match promotion that blatantly says in its terms 20 dollars new zealand would activate. It is now 4 days later and I stil have no resolution this should be an easy fix and its getting unreasonably stretched out and I want what I paid for. I am aware the date of the picture im opted into the bonus is after my deposit who does a picture beforeclaiming a promotion? You assume the casino will hold up to their terms and conditions, I was definitely opted into that bonus at the time of my deposit. I have used the site before and know how it works. Just look at my bonus history pic.

AskGamblers
Posted on February 3, 2025

Dear Club Riches Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.