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PartyCasino - Closed my account and won't pay, refusing to provide details and proofs

RESOLVED
Posted on October 10, 2017.

I have over $6000 in my account. After an extremely long verification period(over a week). I was finally a verified player and submitted all requested documents. ID, bank statement.

After my account was verified and they received my deposit I was playing for 2 days and then got locked out again....saying it was security. But they didn't notify me until I noticed.

After waiting the 48 hours they requested, they still did not contact me. I had to go through chat support to find out that my account was permanently closed due to fraudulent bank sources.
I have no idea where this is coming from when I supplied a monthly bank statement showing my deposit to them and that it was withdrawn.

After waiting for a long time talking with them they won't pay my winnings. I need help in regard to this. They have used delayed tactics daily, lied many times on when my account will be open.(I.e after receiving funds and submitting required documents)

very unprofessional casino with terrible communication. No contact to anyone that can actually help. Just regular support saying its being worked on.

Please help get my money bank.

AskGamblers
Posted on October 13, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that PartyCasino management will soon jump in with an update on this complaint.

Posted on October 14, 2017.

They even refused to pay my deposit back at least. Nothing else

Posted on October 16, 2017.

Hello,

The standard verification process might take up to 48 hours, depending on the workload of our security department, responsible for reviewing the documents. Due to the fact that the customer was asked several times for a valid proof of identity and address and he failed to provide them in accordance with our requirements, it took longer than usual.

The account was indeed verified, but was still placed on a security hold until the deposited funds in it were settled.

The decision for account closure is based on the fact that articles 14 and 17 from our Terms & Conditions were breached.
We have a zero tolerance policy towards fraudulent activity. If, in our sole determination, our customers are found to have cheated or attempted to defraud us in any way, including payment fraud or if we suspect a of fraudulent payment (including but not limited to any chargeback or other reversal of a payment), we reserve the right to suspend and/or close the account and recover bad debts using whichever method that is lawfully available to us. We also reserve the right, in our unfettered discretion and in relation to an account, no matter on which website/casino it is, as long as it is on facilities owned or operated by our behalf or behalf of the group, to terminate the agreements, withhold any account balance, suspend the account and recover from such account the amount of any affected pay-outs, bonuses and winnings in case a customer is in material breach of our general Terms & Conditions.

Finally, since the deposit was honored via an account transfer from a related account, who themselves dishonored a transaction at our end, we cannot refund the deposit as well.

Thanks.
PartyCasino Team

Posted on October 16, 2017.

Firstly let me start how I correct your response was.

I provided all my documents very fast. You requested a bank statement from the month we were currently still in. I found that by contacting my bank they said no bank can give a full monthly statement until that month has ended. Its common sense that banks don't send out statement of accounts until end of month. You guys had trouble understanding this but eventually after a week you agreed I was correct. So please don't make it seem like I was at fault when the way the bank works is what was against you.

After that grueling process I was verified and they received my money. I provided an official bank statement with my name address account number and the transaction that had occurred.

In which way was my transaction fraudulent?
Did you not receive a scanned statement from me?
Did you not receive my money from my account?
You can start all these regulations but simply put. I provided all required documents even after harassed and making me seem stupid that you didn't Understand basic banking statement principle with monthly bank statements.

Even after when my account was eventually released the locked it 2 days later requesting another monthly statement for the month of October when we just started the month of October. So basically they wanted me to wait another 30 days to send them another statement.

No attempt at fraudulent activity occurred. Since I won lots of money you take advantage of that situation.
Let me also state that my account was up to $70,000 and I attempted to withdraw $50,000. My bank Tangerine bank in Canada is an online only bank that does not have a swift code. I've called twice and verified that it does not have a swift code. But the chat team keeps telling me to call my bank and saying that every bank has a swift code.

Do i ask askgamblers to please research and verify my bank does not have a swift code. So i couldn't get any response to how I can withdraw but just closed my account.

AskGamblers
Posted on October 17, 2017.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Party Casino where it is clearly displayed that player has shared his IP with more then one player. Player by these actions violated general casino terms #14 and #17:

14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

17. FORFEITURE & ACCOUNT CLOSURE

17.1. WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR FACILITIES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING FACILITIES, ANY FACILITIES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

17.1.1. You are in material breach of any of these Agreements;

17.1.2. We become aware that You have used or attempted to use the Facilities for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Party Casino.

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