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Cleopatra Casino - Withheld Neosurf deposit

RESOLVED
Complaint Info
Disputed casino Cleopatra Casino
Reason Amount not credited
Amount $ 50
hss4eva New South Wales Message
Posted on December 16, 2019

I made a $50 deposited at Cleopatra casino on the 14th by neosurf. It's now the 16th and my funds are still pending. I have been on live chat a fair bit and have received nothing but "you'll just have to wait" by the support agents. I have provided them with uploaded documents and they have still not given me anything to go off as to why this is happening.

Posted on December 18, 2019

Dear HSS4EVA,
we have found out that unfortunately one of your deposits was made to another casino, not Cleopatra.
As for the other payment, we are kindly asking you to wait, please, we will inform you about any updates. Thank you for your patience and sorry again for the inconveniences!

Posted on December 20, 2019

Dear player and AG representatives, we're informing you that the second player's payment was successfully delivered to the player's balance.

AskGamblers
Posted on December 20, 2019

Dear @hss4eva,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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