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Cleopatra Casino - Days later my 15 AUD deposit still not added

Complaint Info
Disputed casino Cleopatra Casino
Reason Amount not credited
Amount $ 15
Posted on January 13, 2020

Hi I deposit 15$ using my payment pincode through my Myneosurf e wallet account and the deposit is processed successfully and I’ve got proof of purchase from my myneosurf transaction history showing that the deposit is successful.and I was so disappointed when the money it’s not added in my cleopatra account.i send them the transaction I’d number and also screenshot copy for the transaction made.but they keep saying me that on their side it’s showing that it’s pending when it’s so clear from my proof of purchase that is actually processed successfully.hope this site would help me once again for getting what’s belong to me.and hopefully they resolve it ASAP

Posted on January 13, 2020

Dear 22DONNA,
we have started investigating your issue, we will let you know as soon as possible about the results.
Sorry for the inconveniences, please, and thank you for your patience!

Posted on January 13, 2020

If you want I can give you the details of my Myneosurf e wallet so that way you can have access to it and you can see exactly what I’m talking about here.because all the transaction I made are all in transaction history on my Myneosurf account.this is similar situation with my BAO casino account only the difference is for BAO I use neosurf voucher but with you I used Myneosurf account and it’s more detailed when it comes to transaction issue because you can see exactly how’s the deposit made.

Posted on January 15, 2020

Dear 22DONNA,
The deposit has been added to your balance successfully!
We apologize once again for the temporary inconveniences caused, and we wish you a nice day! Hope to see you again at Cleopatra Casino.

Posted on January 15, 2020

Dear @22Donna,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 16, 2020

Thanks very much askgambler family again you never fail us to help and amaze in so many ways.keep it up for helping people like us.more power:)

Posted on January 16, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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