ClassyCoin Casino disconnects me from chat !

Hello! ClassyCoin Casino usarname:gogi13 I won at ClassyCoin Casino.My documents was successfuly approved ,They sent me an e-mail on 11.12.2014 that I need to wait 60 working days, so I can withdrawal my money after 60 working days because my account is chosen for security check,so is till 06.03.2015..After that day my attempt to withdrawals was not successful so was not approved. I did not get my winnings. Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money I won in a fair way. The point is that other casinos from other casino groups which you are connected and in which I have to withdrawal my winnings informed me that some other casino group informed them that I sent a fake ID and fake Driving Licence and I cant withdrawal my money.So because you are the last casino group remaining from all 3 casino groups which are connected probably this issue comes from your side.If I have no right and this is not true I apologize and kindly ask you to give me the information exactly the name of the casino that I can resolve the issue with them directly.I can tell you that this information is completely wrong.My personal documents are valid and legit..Because the falsification of identity documents is a criminal ofense and casino accused me that I sent fake ID and Driving Licence(also photographed with my photo holding the document in my hand) I went to the government office where I was issued a Certificate of Good Conduct. To find out exactly what is wrong with my personal documents for which casino thoughts are fake I went also to government unit which issue identity documents.They confirmed that my personal documents are valid and legit. They mentioned to avoid any problems it is the best to issue a Passport because is the only document which has the same standards worldwide.Probably here comes the problem up they said because you are not using the same standards for documents like EU. I submited an application in their proposal for my new Passport.The document is issued. I hope your casino security department will cooperate and will review my account and we can resolve the issue without asking Gaming Commission for help,because for me the case is really clear.I have all my documents legit and valid and I am a honest person. So I hope your casino will cooperate like a very reputable casino to resolve this issue.I can send to you my new Passport(if you wish also photographed with my photo holding the document in my hand) and Certificate Of Good Conduct.. You should understand that I need to prove that with my documents is nothing wrong and that my name is clear from any wrong doing ASAP. In the past when I won in your casino you paid me without any problem.I sent to you all required documents.I received your confirmation that my account is approved. Please cooperate and pay my winnings which I won in a fair way.There are more than 1.000 usd I have in winnings in my Classy Coin Casino account. Best regards! Thank you!

I registered to the casino in 2014 November. I deposited 100$ and got a bonus of 200$. There was a big wagering req for this. My balance went from 300$ to 1500$. I played through most of my wagering req (10% left). I did not have time for games at christmas. And then later aswell. In March 2015 I came back and tried to continue. My first surprise came when they changed my bonus. Blackjack was excluded at that time (90% of wagering went with BJ). I spoke to livechat and finally they gave me a new bonus with the same parameters as the one in November. I plaed the rest 10%. I initiated a withdrawal req and in a week they declined it. When I asked "howcome?", they told me that lately I do not play too much and I should deposit more to get my money out. What??? I have no wagering on my account and still cant get my money out. Please help!

I received a free $35 bonus and had to wager something like $1500. after playing on the site i ended up with a balance of $289 after meeting all the wagering demands, i sent all the required documents for the ID verification process, i was then told due to my bonus the total amount i was able to win was $70, i was then told that my bank details were incorrect and that they required the IBAN and SWIFT numbers, i contacted my bank to make sure i had the right details which i have, i have been sending in my documents the last 10 days only to get the same response that my swift code is wrong, i have had nothing but trouble with this company, which i have never had with anyone else. if you want to join a casino with no hassle then this aint the casino for you, stay away and dont waste your time you wont get paid you will just get lame excuses that your details are wrong when they clearly aint

Dear Ask Gamblers and calling Classy Coin Casino On 6th April, 2014, I signed up to Classy Coin Casino (referred to as CC henceforth). I made four deposits totalling $1300, and managed to get a balance $7350 AFTER the bonus was taken off the account. 25th April, 2014, identity "faxback" approved. 7th May, 2014, $1000 withdrawal approved and sent to my bank account 19th May 2014, $1000 withdrawal approved and sent to my bank account. 2nd June, 2014, $1000 withdrawal approved and sent to my bank account. This left a balance of just over $4300. I made another withdrawal request for $1000 the same day. 25th June, 2014, I logged into CC as it had been 3 weeks with no correspondence. I looked in cashier, and my payout had been denied on June 23rd without informing me. After speaking with live chat, they informed me they would have the finance department contact me. 27th June, 2014, I received the following email from CC: We would like to inform you that your withdrawal request was not approved. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and ClassyCoin Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, ClassyCoin Casino Despite my constant attempts to contact CC through various channels offering extra security verification, including but not limited to notarised documents I was met with silence. August 22nd, 2014, a withdrawal request of $1000 was rejected, citing the 60 day security check email. 14th November, 2014, a withdrawal request of $1000 rejected, again citing the 60 day security check email. At this point I was concerned as this was a full 5 months after the initial email. All attempts to contact through this time period were met with silence apart from automated emails. 12th December, 2014, a withdrawal request of $1000 rejected, except this time I received an email about a security check, as above, with the time period (60 business days) deleted, giving no indication when this security check would be over. 1st, 15th, 28th January, 2015, $1000 withdrawal requests denied. Given CC paid me $3000 of my $7350 balance to my bank account, there clearly should not be any issues. Furthermore, nearly 9 months has passed since their initial denial of payment of winnings, far longer than a 60 day business day check. I have offered notarised documents, so I don't know what else I can do. Seeking assistance from AskGamblers, or getting in touch with the right person at CC. Thanks for reading, and hope this is some admin mistake and we can sort this soon.

In August of 2014 I requested a withdrawl $3000 of the $8000 they owe me in winnings, they sent me an email saying my account was randomly chosen for security check and that it could take up to 60 days to complete. so I waited, then after the 60 days, I then requested it again, and again they said my account was chosen once again for a security check. I went to live chat and the lady told me it was just a random pick. She suggested I email tem, so indeed I did, what I got was no response, I submitted yet another email requesting my withdrawl, yet again.....no response. So I recently requested another withdrawl and can you guess it....yes I was chosen for a third time " "Random Security Check". This is getting very frusterating, they have no problem taking money, but giving some back.....theres a huge problem!!!!

I am still owed 3700 from classy coin. Originally I won 7700 and they paid me 1000 a month when suddenly in June I received an email about a security review. Since then they haven't paid anything. I have been on chat 4 times, each time they say to be patient. This is going on for 6 months and is very unfair. Please help.

Since March 22nd, I have been owed by Classy Coin. They paid a few payments initially but then cut me off with the now quetionable claim they were doing an investigation. I was understanding and patient at first. But 90 days has turned into a 180. Did they think I would fall into a coma and forget about my credit card bills. Wells Fargo and Chase have not forgotten about me but the casino I dumped my money into has after finally making a win. I have met all the verification investigation with flying colors. Why oh why won't they pay me even though I spoke with the manager night after night. Then he started avoiding me completely. Truly, I don't know how these guys can start out good and then get so greedy. Why? They have the advantage at all times. My name is John Albright and I have been owed 6422 of an 11,915 win since June. I really want to be paid. I really need to be paid. Classy Coin, could you please answer how you're spending my money? Are you a worthy casino or not? Isn't it sweet to hide wherever you are without the repercussions of having to ever pay. I don't want to offend, I only want to get paid.

After initially paying me regularly for a win, Classy Coin sent me a email on Jul 3 2014 explaining that my account was randomly chosen for a security check that would last 60 days. Is has not been almost 180 days and they continue to decline my withdrawals and send new letter saying that I've been randomly chosen for a security check. Please let me know when you are going to pay.

I started playing at Classy Coin Casino in May of 2014. After losing about $2,500 total, I hit a jackpot for a little over $7,000. On may 27th all my verification documents were confirmed and my account was verified. I requested a cashout for $3,000 on May 31st, and I received a $1,000 payment to my Neteller account on June 9th.

Over the past 5 months, numerous cashout requests have been declined.

Money owed:

$6,148 ClassyCoin Casino

I was playing with 400% deposit bonus,after playtrough I have won 1300$,I sent every document to verification and I have waited.Next day They blocked Polish players and my account with my money,but I got email so I will get my money later atough my account is closed.I have been waiting more than half year but I didn't get any dollars from my winings and They had stolen my deposit!!!!!!!