Complaint #1 Cazimbo Casino

Deposit not getting credited on Casino Fraud Suspicion

By Thiemo P.

4 years ago

Message on forum

On 16.05.2022 I deposited 200 Euro via Sofort Überweisung on the Casino Website Cazimbo. During the process of depositing an error accrued and the process was cancelled. At least that's what I got told. The money was still withdrawn from my Bank Account and is not back yet. I called my bank and they told me that they transferred the money to the Casinos Bank account. I contacted the Casino multiple times and they refused to give me my money back nor look into the mistake and see if they indeed got the money from my bank. I wrote to their financial department and didn't get an answer yet. My bank told me to suit a file of Fraud and go to the police since the IBAN I send the first 200 euros to is a german one and I would have legal options. But I first wanted to contact you guys since I got the Casino from your site and see if you could contact them and help me.

If you need further proof like Screenshots of the Withdrawn money the deposit, and my Casino Page Transaction History so you can see in fact that the money from my first deposit was indeed not added to my Account. I can provide you with all of that if you email me back.

As you can see in the screenshots the first deposit isn't credited to my account, although it was withdrawn from my bank account as you can see in the 1.Überweisung Screenshot. And you can see in the Screenshot from Transaction history that the first 200 Euro transaction did not get credited to my account.

I contacted them multiple times and they told me every time that the deposit is not successful.

My Username on the Cazimbo Casino Website is < username removed >

Again: it's about this casino here: https://cazimbo.com/ - So please, please contact them to hurry the process or to prevent a report to the police.

Disputed Casino Cazimbo Casino

Reason Amount not credited

Amount €200

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @Saint90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cazimbo Casino

• Representative

4 years ago

Dear Customer,
We appreciate your patience during the check and thank you for your time!

Be informed that the issue with the missing deposit was checked with the relevant department and once we got the confirmation about the credit, the deposit appeared on the customer’s balance. The client was additionally notified via email about the outcome of the check.

On a separate note, we would like to clarify that we are sorry for the inconvenience and wish you a pleasant time on our website!

Should you have any other questions, do not hesitate to contact our Support Team via email or Live Chat.

Kind regards,
Cazimbo.com

Cazimbo Casino

• Representative

4 years ago

Hello and sorry for the bad experience.

The username was recently sent by Askgamblers team and we will have a response soon.

Sincerely,
Cazimbo Team

Cazimbo Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $2,082

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Cazimbo Casino Complaints

See all complaints for this casino

Payment delayed still waiting for withdrawals

Hello I have pending withdrawals from 24,25th and 26th February today is past 5 business days for oldest one still not received.

Even tho support live chat told me last night i would receive any moment now and that it was in final stages..., no update on other withdrawals either just same response from customer service.

Over and over, have been more then enough patient, total withdrawal amount is 972, one of them is 115, other is 357, other is 500, please would like to get this paid out and resolved.

Taking so long hope u can help have good day.

Resolved

$972

Delayed withdrawal on verified account

Hello AskGamblers,

The reason for my contact today is because Cazimbo Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same robotic answer that tells me to keep waiting without any updates, and when I contact their email I get no answers at all.

My Withdrawal ID: 9ad4379a-32a8-49a0-ba6d-68b26417d922 (500EUR)

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

Resolved

€1,500

Payouts delayed for two weeks

I have two €500 withdrawals made on 15/09 and 16/09.

Terms of Cazimbo are saying that withdrawals should be processed under three business days; however, I'm still being told by support through live chat that they are experiencing a important number of withdrawals, delaying the process.

It seems that Cazimbo is stalling in order to avoid paying.

Could you please help?

Resolved

€1,000

Account not closed self exclusion

Hello, I'm here because I'm having a problem with the Cazimbo website and I'm filing a complaint before the situation gets any worse. I'm an addicted and sick gambler. I emailed the casino to close my account due to my addiction and to keep the small balance, as stipulated in the terms and conditions. Despite my emails and chat requests, the service hasn't responded. My account is still open, and I'm afraid to continue betting. In fact, since August 4th, the date of my request, I've lost €81, which I'm requesting a refund of today because I would never have bet if the site had closed my account. I forwarded the request to three of their recipients. Thank you to the casino for closing my account and refunding €81. Sincerely,

Resolved

€81

Blocked account with 15500 EUR balance

I had a very big win on the Sugar Rush 1000 slot by Pragmatic Play and accumulated total winnings of €18,000. After a few successful withdrawals, I kept playing and even deposited more funds to remain active.

Suddenly, my account was blocked without warning. The casino claimed there were “multiple failed login attempts” — something I never did — and then said the account was closed because the casino is “shutting down.”

However, this is false. The Cazimbo website is fully functional, accepting new players and deposits. This proves that the given explanation was misleading.

My account currently holds a balance of €14,000, and I have three pending withdrawals of €500 each. I have passed all verifications and did not violate any terms and conditions. I played fair and won legitimately.

It appears that the account was closed simply because of the high amount I won. This is abusive behavior and unacceptable from a licensed casino.

I have sent daily emails to the casino ([email protected], [email protected]) and also to the parent company Rabidi N.V. ([email protected], [email protected]), but I am being ignored.

I kindly ask AskGamblers to intervene and help me recover my rightful winnings. I am attaching screenshots to support my complaint.

Thank you.

Resolved

€15,500

Casino has had some issues with their cashier

I have made my first and only deposit at Cazimbo in the beginning of February. I managed to win a little bit, so on 5th of February, I wanted to withdraw my full balance of 270 EUR.

Cazimbo has had some issues with their cashier, which resulted in me not being able to request my withdrawal. There were no withdrawal options available, and there was a false error message saying "a withdrawal is only possible after a deposit". Also my initial deposit was not shown in the account history. It is noteworthy, that my deposit was made via my bank within a PnP system, so it should be a fairly easy thing to follow up on.

I contacted customer support, who advised me and explained that they would pay out my full balance out manually. This request was made on 5th of February.

I have contacted Cazimbo several times, and the answer has always been the same – they are still processing my manual withdrawal request. I have not received any real update on this matter, and Cazimbo has not replied to any of my emails either. The only reply I've gotten has been "there is a slight delay".

I also submitted a complaint according to the casino's terms and conditions, but I have not received any reply. The official complaint was sent on 26th of February.

Resolved

€270

Fifteen days and no withdrawal received yet

Dear AskGamblers team,

I placed a withdrawal of 189.98$ on 2nd January 2025 and haven't received it yet after multiple talks with the live chat.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this Cazimbo Casino, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Resolved

$190

Withdrawal pending for 11 days

Dear AskGamblers team,

I requested a withdrawal of 134$ on 16th December 2024. And still haven't received the same.

The live chat is useless as I reached out to them 3-4 times but they always answer the same thing again and again.

All my documents are verified and approved, still, they say there is a queue and keep delaying my payment.

Dear AskGamblers team, please do something about this casino OhMySpins.

This is clearly harassment as my funds are stuck there and I need them.

Even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Resolved

$134

Extra long withdrawal time and poor inconsistent CS

To whom it may concern,

I am writing to complain cazimbo casino on their ridiculous withdrawal time and their poor customer service resulting being cut off without any resolution to a problem.

I made a withdrawal request on the 2nd July, as their site stated that it takes three working days for them to process the withdrawal which is fine, so I waited until the 5th, with no updates for 3 days which concerned me, so i asked again, the CS said it was due to server disconnection which reset the date and said will p notification or any information regarding the progress, I went to ask the customer service, the first customer service representative said it's still being processed, but at the end of the conversation, i realized my withdrawal date was increased proceed as usual (shouldb e same day then) 24 hours later I didnt get my withdrawal, so I asked CS again, now they said I cancelled the withdrawal so i gotta wait another 3 days, I gave them until the 11th I still havent got my withdrawal, this time the CS said will do a manual withdrawal if i dont get it by the end of the day, and surprise surprise I contact them at the end of the day they still give me the same answer, and pretend the manual withdrawal option did not exist. They can just continue to stall all payments if they want to this way. with no other options available keeping the issue unresolved and no transparency to follow up the progress. I have kept all transcripts, please let me know if you need. Until this very moment its been more than a week I still haven't got my payment.

Resolved

Casino owes me 1495 euros

I requested 3 withdrawals from Cazimbo Casino in the amount of 1,495 euros, which are blocked because, in the verification process, the transaction history with my card is not accepted without giving any reason.

They do not answer my emails, the live chat is automated, and there is no person who can give me a solution.

I sent them the 3 screenshots of the 3 withdrawals and the information that I want to transmit to them about the last transactions and that they do not accept me.

Rejected

€1,495