Hello. I want to file a complaint about the theft of my money. Please take a look at my story.
On the Internet, I found a mention of the cazimbo.com. I searched the internet for negative reviews but I couldn't find any. It calmed me down. On the cazimbo.com website, I was interested in good promotions. I decided to register there. Registration completed successfully. I then wrote to dive support about the possibility of passing verification. Cazimbo.com support replied that this is not necessary, if necessary, they will notify me about it. I made a deposit. After the next wins, my balance has increased several times.
Yesterday I decided to withdraw money from my account. Everything was fine until today. I receive a letter from [email protected] in which they notify me that my account is closed and only the deposit is returned to me, and they will cancel my winnings. I thought it was a dream. I didn't understand why they closed my account!!! I did not understand why they do not give my winnings? They didn't give me any explanation!! If necessary, I was ready to pass any verification, any verification of my identity, ready to provide any document, ready to pass video verification, I am ready to explain every action on this site, I was ready to answer any question from the support service, but there were not even any questions. They just closed my account without any explanation!!! I am attaching screenshots of a letter from the support service to this letter, I am ready to provide screenshots of my personal account, where my data is indicated, I am ready to provide screenshots of my winnings, where you can see how I won my money. I ask you to help me deal with the current problem, since such unprofessional actions on the part of the casino are unacceptable. I have played in many casinos, but I have never met such an attitude towards myself.
My login is <removed data>
They kept my money - 318 euro.