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Cazimbo Casino - Closed account without reason

UNRESOLVED

Complaint Info

Disputed casino

Cazimbo Casino

Amount

€ 318

Posted on December 8, 2022

Hello. I want to file a complaint about the theft of my money. Please take a look at my story.

On the Internet, I found a mention of the cazimbo.com. I searched the internet for negative reviews but I couldn't find any. It calmed me down. On the cazimbo.com website, I was interested in good promotions. I decided to register there. Registration completed successfully. I then wrote to dive support about the possibility of passing verification. Cazimbo.com support replied that this is not necessary, if necessary, they will notify me about it. I made a deposit. After the next wins, my balance has increased several times.

Yesterday I decided to withdraw money from my account. Everything was fine until today. I receive a letter from [email protected] in which they notify me that my account is closed and only the deposit is returned to me, and they will cancel my winnings. I thought it was a dream. I didn't understand why they closed my account!!! I did not understand why they do not give my winnings? They didn't give me any explanation!! If necessary, I was ready to pass any verification, any verification of my identity, ready to provide any document, ready to pass video verification, I am ready to explain every action on this site, I was ready to answer any question from the support service, but there were not even any questions. They just closed my account without any explanation!!! I am attaching screenshots of a letter from the support service to this letter, I am ready to provide screenshots of my personal account, where my data is indicated, I am ready to provide screenshots of my winnings, where you can see how I won my money. I ask you to help me deal with the current problem, since such unprofessional actions on the part of the casino are unacceptable. I have played in many casinos, but I have never met such an attitude towards myself.

My login is <removed data>

They kept my money - 318 euro.

AskGamblers
Posted on December 12, 2022

Dear Cazimbo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on December 12, 2022

Dear AskGamblers team,

We would like to inform you that we have forwarded the evidence and reasoning for closure to suppor­t@a­skg­amb­ler­s.com email.

Should you have any questions, feel free to contact us.

Best regards,
Cazimbo.com

Posted on December 12, 2022

Hello, support of cazimbo
Why you did not provide evidence and reasoning me? Why i must to get your answer after compliant in this website? Also i ask you send me your evidence. I am ready to refute all your evidence and accusations.
I want to ask support askgamblers to ask me questions here and if I can not answer I will apologize to the site cazimbo

AskGamblers
Posted on December 16, 2022

Dear Cazimbo Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.