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Casollo Casino - Withdrawal problem since four weeks


Complaint Info

Disputed casino

Casollo Casino


€ 512

Posted on February 22, 2020

Hello Ask Gamblers Team,

I have deposit 200,00 € via ecopayz by casollo casino and now I am want to withdrawl money. I did my account verification few months ago and I have deposit and withdrawl few times there. I request my withdrawl on 20th January 2020 and the amount is 512,00 €. Casollo Casino do not response on my mails and the answer from the live chat was:"I am sorry, but I am only a technical support, I do not handle withdraws.".

So there is no way to contact the support from casollo.

I hope askgamblers can help me in my situation.


Posted on February 26, 2020

Dear Schranzi, sorry for the inconvenience, it will be solved shortly.

Posted on February 28, 2020

What means shortly? I dont receive my withdrawl yet.

Posted on March 3, 2020

Dear Casollo Casino,

Please let us know if there's some update regarding this case.

Posted on March 7, 2020

This will be solved until monday

Posted on March 10, 2020

My complaint is not resolved. Why you say it will resolved until monday, when nothing happened?

Posted on March 14, 2020

Dear Casollo Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 6, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.