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Casollo Casino - Withdrawal delayed by three weeks

RESOLVED
Complaint Info
Disputed casino Casollo Casino
Reason Delayed payment
Amount € 1030
miniilo Finland
Posted on August 13, 2019

I have made made an account to Casollo on 1st July 2019. A took a 100 % deposit bonus and fulfilled the wagering requirement. I requested a withdrawal on 22nd July.
Now after three weeks, I am still waiting for the withdrawal to proceed. I have sent more than five e-mails (including all the required verification documents), but got zero responses. During the last two weeks, the live chat has told me many times that all the withdrawals will be ready "this week". Nothing has happened. The amount I am trying to withdraw is about 1030 €. I would appreciate a lot if I could get some help here.

Posted on August 16, 2019

Dear Miniilo,
sorry for the delay. There is a slightly issue with payouts to credit cards, can u please send us ur banking details for making the payout to ur bank account.

miniilo Finland
Posted on August 16, 2019

Hi.
I have sent my banking details to
[email protected]

Please send me a reply message so I know that you have received my details.

Kind regards

miniilo Finland
Posted on August 16, 2019

I got my money, this case is resolved. Thank you.

AskGamblers
Posted on August 16, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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