Complaint #73
Casollo Casino
They don't pay 600 EUR
Hello
I made some deposits Skrill at this casino, I did account verification a few months ago, January 28 I requested withdraw 600e, today is 09/02/2020, and they still do not pay-out my withdraw, it is written withdraw on wallets 24h, so why does it take so long? I didn't receive any e-mail from Casollo, this is not my first withdraw, my earlier withdraw has been processed after a few days, reply live chat: I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "
unfortunately there is no possibility to contact support casino, I don't know why the company doesn't want to pay.
I made some deposits Skrill at this casino, I did account verification a few months ago, January 28 I requested withdraw 600e, today is 09/02/2020, and they still do not pay-out my withdraw, it is written withdraw on wallets 24h, so why does it take so long? I didn't receive any e-mail from Casollo, this is not my first withdraw, my earlier withdraw has been processed after a few days, reply live chat: I am sorry, but I am only a technical support, I do not handle withdraws.
You need to wait for a confirmation email from the office when your withdraw is ready. "
unfortunately there is no possibility to contact support casino, I don't know why the company doesn't want to pay.
Casollo Casino Complaint Stats
Resolved
49 / 56
Avg. Amount
$1,076
Avg. Complaint Duration
4 days
Avg. Response Time
2 days
Casollo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 48 out of 55 complaints in this category have been resolved.
This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.
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