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Complaint #57 Casollo Casino

Casollo casino - Stale of verification and withdraw

By serun

6 years ago

Message on forum

Hello! i have an issue with a casollo casino. At 02/01/2020 i made a deposit by the payment system ecopayz, so to make a withdrawal they asked me to provide a screenshots from ecopayz account, so i sent it instantly.
I asked on live chat how many time i need to wait to complete verification process, they answered me just what i need to wait for email. Passed 1 day ,2,3,4.... any email and on live chat they saying always the same - "Need to wait". I send an email to finance department and didn’t received any answer.
This is pathetic, they cant open 1 screenshot and check details for a 4 days, how it is even possible??? This is typical stale to make me loose all my wining, very dirty practice by the small casinos. Help me please, thank you!

Disputed Casino Casollo Casino

Reason Verification issues

Amount €300

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

serun

6 years ago

Money received, close the complaint. Thanks!

Casollo Casino

• Representative

6 years ago

Hi Serun,

withdrawl allready done.

User name

serun

6 years ago

Hi, already requested the withdrawal. Thank you

Casollo Casino Complaint Stats

Resolved 49 / 56

Avg. Amount $1,076

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Casollo Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 48 out of 55 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Casollo Casino Complaints

See all complaints for this casino

Delayed casino withdraw

I have had pending withdraw sinne 19.7.2020 for amount 700€. Chat wont help and nobody answer to any emails.

I have askel many times from chat about my withdraw and send many emails but nothing happening. I have send all documents and verify my account. I have 1 successful withdraw for amount 200 € before.

Delayed payment of 800 EUR

Hi, Casollo are delaying my withdrawal once again. I requested a withdrawal of 800€ a week ago, but it is still pending. Live support said that it will be processed in 24 hours, but nothing happened and I asked them again. Now they said that they can't help with payments and asked me to contact them via email. I've send them email but nobody replied it as usual. Could you help me?
My account has been verified a long time ago and I have made several deposits and withdrawals in the past.

Does not pay 250 euro

Casollo Casino
Hello everyone

I have submitted 250 euro withdrawal request but they are not responding my emails. More than 2 weeks ago I sent all the documents to verify my account and they did not even respond. On live chat they tell me that they are just support and they do not make decisions. Really strange situation

Delayed payment for a long time

Hello, I registered 18.04.2020 have finished to play and win 4.900 Euro After the win I verify my account and send the pay out. Now its more than ten days and no information about my pay out live chat can't help. I have send much e-mails and don’t become one answer.
Dear askgamblers team please help me to resolve this issue.

Casollo Casino Delayed payment

Im a verified player at casollo and won the maximum of 5000 euro 3 weeks ago. Because i can only withdrawal 2000 i have started with that amount. Unfortunately they keep saying the money is on its way, but i dont get anything. At this moment they also refuse to anwer me emails anymore. Before this time they answered my emails pretty fast and they have been clear and nice.

Not getting any answer, delayed €853 withdrawal

I won 853 euros at the Casollo Casino.

I did withdraw and sent the documents on 02.03.2020, unfortunately Casollo does not reply to my messages, I haven't received a reply to my email and my withdrawal is still not processed, live chat cannot help with withdrawals and Verification, I can't contact casino support, I don't understand if the casino doesn't receive my e-mails or they just ignore me, I would like a casino representative to write what the problem is because I can't contact it.

Does not respond to emails

Hello. I checked into the Casollo Casino recently. Unfortunately, the company delays my withdrawal after the first game. I sent my documents and put the win to a withdrawal on March 7. Now, March 23. I asked the casino several times about the status of the withdrawal, but they are silent. It 's been more than two weeks. The amount of my winning is EUR 1,021. I can 't get them because the withdrawal isn 't processed. Support is not responding. I am in need of help to get my withdrawal processed since I can't personally get any kind of information from Casollo.

Casollo Casino - Delay withdraw for a month of 220e

Hello

I made the last deposit Ecopayz on 20/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 21/02/2020 I did withdraw via Ecopayz 220e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

Another withdrawal delayed

Hello,

unfortunately I have to submit another complaint. Two weeks ago I made a withdrawal request in the amount of 415 Euro.

On their website they promise to process withdrawals within 12 hours, so I'm wondering why they delay the payout over and over again.

I really hope that with the help of AskGamblers we will solve this problem again.

Thanks.

Delay payment of 330e

Hello, i have asked payment from 10/3/20 with skril and the amount of 330 euros but when i asked them when i will receive my money they say 'i am only a techician support and to wait until next week' but i see that they see in they page that they have fast payouts,my verification has been done.also when never receive email anwser from them.i think they delays on purpose thanks for your help.

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