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Casollo Casino - Not processing my withdrawal

RESOLVED
Complaint Info
Disputed casino Casollo Casino
Reason Delayed payment
Amount € 452
Posted on November 15, 2019

Hello. I have made a withdrawal of 452€ to my Skrill E-wallet on 25.09.2019 from this casino and still it has not been processed. It has been almost 50 days now. I have asked the casino via email and live chat about this issue, but they do not respond. I have not received any email from the about the withdrawal and live chat is useless. Hopefully here the casino rep. takes some actions to sort this out.
I attached a screenshot of my withdrawal.

Posted on November 19, 2019

So no reply from Casollo (as expected), neither here or email.

AskGamblers
Posted on November 23, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 25, 2019

Please note the payment was sent

Peral66 Finland
Posted on November 25, 2019

Hello. Money arrived today to my Skrill-account. Thank you for solving this issue.

AskGamblers
Posted on November 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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