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Complaint #33 Casollo Casino

Not paying 513 eur

By Makaroni D.

6 years ago

Hello, i have sport account service with Casollo, i already made few deposits (no problem with that), my account is verified,

Systematically i am getting exclusive promotions from Casollo on my private address. After another deposit I finally made a profit which i tried to cashout, however to this day its pending 513 Euro (from week ago), It's way over 48hours they declaring what is the deadline for payments, at least to e-wallets. Their live chat agent gives evasive answers, saying "it will be done", "they will take care of this", spewing me over.

Casollo not responding via emails on any of given support/financial departments address.

I see casino running smooth, people throwing chips into the slots, site is offering many markets, ads everywhere, but there is problem with withdrawals...

Please help me resolve this case,

Best Regards.

Disputed Casino Casollo Casino

Reason Delayed payment

Amount €513

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Makaroni

• Poland

6 years ago

Hello, i got the cash, thank you ASKGAMBERS :)
.... and thank you.... CASOLLO CASINO :)

AskGamblers

• Support Team

6 years ago

Dear @Makaroni,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Casollo Casino

• Representative

6 years ago

Hello,

sorry for delay, you should receive your money.

BR Support Casollo

Casollo Casino Complaint Stats

Resolved 49 / 56

Avg. Amount $1,076

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Casollo Casino Complaints

See all complaints for this casino

Delayed casino withdraw

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My account has been verified a long time ago and I have made several deposits and withdrawals in the past.

Does not pay 250 euro

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I have submitted 250 euro withdrawal request but they are not responding my emails. More than 2 weeks ago I sent all the documents to verify my account and they did not even respond. On live chat they tell me that they are just support and they do not make decisions. Really strange situation

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Casollo Casino Delayed payment

Im a verified player at casollo and won the maximum of 5000 euro 3 weeks ago. Because i can only withdrawal 2000 i have started with that amount. Unfortunately they keep saying the money is on its way, but i dont get anything. At this moment they also refuse to anwer me emails anymore. Before this time they answered my emails pretty fast and they have been clear and nice.

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I won 853 euros at the Casollo Casino.

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Hello. I checked into the Casollo Casino recently. Unfortunately, the company delays my withdrawal after the first game. I sent my documents and put the win to a withdrawal on March 7. Now, March 23. I asked the casino several times about the status of the withdrawal, but they are silent. It 's been more than two weeks. The amount of my winning is EUR 1,021. I can 't get them because the withdrawal isn 't processed. Support is not responding. I am in need of help to get my withdrawal processed since I can't personally get any kind of information from Casollo.

Casollo Casino - Delay withdraw for a month of 220e

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I made the last deposit Ecopayz on 20/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 21/02/2020 I did withdraw via Ecopayz 220e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

Another withdrawal delayed

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unfortunately I have to submit another complaint. Two weeks ago I made a withdrawal request in the amount of 415 Euro.

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I really hope that with the help of AskGamblers we will solve this problem again.

Thanks.

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