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Casollo Casino - Endless stalling


Complaint Info

Disputed casino

Casollo Casino


€ 888.4

Douweleeuw Germany
Posted on January 21, 2020

This casino has no shame.
They let me wait since August 2019!
I have send 20 emails and got not a single reply.
The amount is 888.4 euro.
Documents were verified after 1 month live chat told me.
Live chat know nothing can't help with anything else and tell me they will forward it but then nothing happens (tried months and 30 times).
There were some promises that a part would be paid but of course nothing happens.
My last complaint was rejected but I can't really add any proof if they do not reply at all.
I did add a screenshot of my withdrawal from September that I tried to do again after 1 month of stalling.
There are countless of other complaints against this casino so it's not like i am the only 1.
Casollo casino only seems to complete after people complaint here to keep a good reputation.
I have warned them countless times I would post a complaint if they don't help me.
I hope with this complaint I will get my money after waiting half a year.
Thank you to AskGamblers if my post does get accepted this time.
Douwe Leeuwerink

Posted on January 23, 2020

Dear Douwe,
payment have been sent

Posted on January 27, 2020

Dear @Douweleeuw,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.