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Complaint #80 Casollo Casino

Delaying payment of 1480 EUR for over three weeks

By Makaroni D.

6 years ago

Hello, i am verified user with multiple deposits and some withdrawals,
it always took some time but now its 1480EU and i do not get any response from three weeks.
I thought they resolved issues with payments but looks like it happens again...
I hope askgamblers can help me resolve my case.
Best Regards, Makkaroni.

Disputed Casino Casollo Casino

Reason Delayed payment

Amount €1480

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Makaroni

• Poland

6 years ago

Received payment yesterday, thank you for help AskGamblers Team,

your commitment to resolve this case is highly appriciated.

Best Regards, Makkaroni.

AskGamblers

• Support Team

6 years ago

Dear @Makaroni,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name

Makaroni

• Poland

6 years ago

Thank you, payment finally have been sent,

Best Regards, Makkaroni.

Casollo Casino Complaint Stats

Resolved 49 / 56

Avg. Amount $1,076

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Casollo Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 48 out of 55 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Casollo Casino Complaints

See all complaints for this casino

Delayed casino withdraw

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My account has been verified a long time ago and I have made several deposits and withdrawals in the past.

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I have submitted 250 euro withdrawal request but they are not responding my emails. More than 2 weeks ago I sent all the documents to verify my account and they did not even respond. On live chat they tell me that they are just support and they do not make decisions. Really strange situation

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Casollo Casino Delayed payment

Im a verified player at casollo and won the maximum of 5000 euro 3 weeks ago. Because i can only withdrawal 2000 i have started with that amount. Unfortunately they keep saying the money is on its way, but i dont get anything. At this moment they also refuse to anwer me emails anymore. Before this time they answered my emails pretty fast and they have been clear and nice.

Not getting any answer, delayed €853 withdrawal

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Hello. I checked into the Casollo Casino recently. Unfortunately, the company delays my withdrawal after the first game. I sent my documents and put the win to a withdrawal on March 7. Now, March 23. I asked the casino several times about the status of the withdrawal, but they are silent. It 's been more than two weeks. The amount of my winning is EUR 1,021. I can 't get them because the withdrawal isn 't processed. Support is not responding. I am in need of help to get my withdrawal processed since I can't personally get any kind of information from Casollo.

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I made the last deposit Ecopayz on 20/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 21/02/2020 I did withdraw via Ecopayz 220e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
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Another withdrawal delayed

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unfortunately I have to submit another complaint. Two weeks ago I made a withdrawal request in the amount of 415 Euro.

On their website they promise to process withdrawals within 12 hours, so I'm wondering why they delay the payout over and over again.

I really hope that with the help of AskGamblers we will solve this problem again.

Thanks.

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Hello, i have asked payment from 10/3/20 with skril and the amount of 330 euros but when i asked them when i will receive my money they say 'i am only a techician support and to wait until next week' but i see that they see in they page that they have fast payouts,my verification has been done.also when never receive email anwser from them.i think they delays on purpose thanks for your help.

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