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Complaint #28 Casollo Casino

Delaying my €450 withdrawal request

By tonguccan

6 years ago

Message on forum

i made withdraw request more than 48 hours ago to my ecopayz 450 euro on 17.09.2019 .my account already verified on this site. and made 2-3 time withdraw before. I had the same problem on this site before. '' delaying payment ''
when i asked their live help they told me it will take 48 hours. but. It seems that most players on this site have the same problem . and. somehow i'm sure they won't send my money soon. their live help dont helping just telling copy paste words. they never answered my emails.
It's been 48 hours already passed. please help me to get my money fast on this site.

Disputed Casino Casollo Casino

Reason Delayed payment

Amount €450

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

tonguccan

• 1 reviews

6 years ago

They sended my money. it's resolved. thanks

AskGamblers

• Support Team

6 years ago

Dear @tonguccan,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Casollo Casino

• Representative

6 years ago

Dear Tonguccan,

sorry for delay. We send your withdraw yesterday.

Best Regards

Support Casollo-Casino

Casollo Casino Complaint Stats

Resolved 49 / 56

Avg. Amount $1,076

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Casollo Casino Complaints

See all complaints for this casino

Delayed casino withdraw

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My account has been verified a long time ago and I have made several deposits and withdrawals in the past.

Does not pay 250 euro

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I have submitted 250 euro withdrawal request but they are not responding my emails. More than 2 weeks ago I sent all the documents to verify my account and they did not even respond. On live chat they tell me that they are just support and they do not make decisions. Really strange situation

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Casollo Casino Delayed payment

Im a verified player at casollo and won the maximum of 5000 euro 3 weeks ago. Because i can only withdrawal 2000 i have started with that amount. Unfortunately they keep saying the money is on its way, but i dont get anything. At this moment they also refuse to anwer me emails anymore. Before this time they answered my emails pretty fast and they have been clear and nice.

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Hello. I checked into the Casollo Casino recently. Unfortunately, the company delays my withdrawal after the first game. I sent my documents and put the win to a withdrawal on March 7. Now, March 23. I asked the casino several times about the status of the withdrawal, but they are silent. It 's been more than two weeks. The amount of my winning is EUR 1,021. I can 't get them because the withdrawal isn 't processed. Support is not responding. I am in need of help to get my withdrawal processed since I can't personally get any kind of information from Casollo.

Casollo Casino - Delay withdraw for a month of 220e

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I made the last deposit Ecopayz on 20/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 21/02/2020 I did withdraw via Ecopayz 220e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

Another withdrawal delayed

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unfortunately I have to submit another complaint. Two weeks ago I made a withdrawal request in the amount of 415 Euro.

On their website they promise to process withdrawals within 12 hours, so I'm wondering why they delay the payout over and over again.

I really hope that with the help of AskGamblers we will solve this problem again.

Thanks.

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