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Casollo Casino - Delayed withdrawal, no replies to inquiries

RESOLVED
Complaint Info
Disputed casino Casollo Casino
Reason Delayed payment
Amount € 1400
Posted on June 27, 2019

Hi, I made a withdrawal of 1400€ over a week ago. I also sent all the required documents before withdrawal and have followed all the bonus rules. They haven't replied to any of my emails and the chat is not working. Withdrawal is still pending.
Do you have any advice what should I do next?

Best regards,
Mika

Posted on June 28, 2019

Dear Mika,
sorry on this delay. Your withdraw will be processed within next 24h.

Posted on June 28, 2019

Hi, you sent me the same message two days ago by email, but nothing has happened yet...

Posted on June 29, 2019

Dear Mika,
the payout was sent to u. please confirm

Posted on June 29, 2019

I got the money. However, the customer service was really bad and I would not recommend the casino to anyone.

AskGamblers
Posted on June 29, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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