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No follow-up on the requested withdrawal


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By Tim F.
6 years ago
Message on forum
I have the same experience as others which had problems with Casino4Dreams when it comes to make a withdrawal by this Casino.
On Monday evening I did a request for a withdrawal of EU 750,00. But on Friday nothing has happened. I had Tuesday send documents like a ID, bankaccount, etc. On Wednesday and Thursday I have send an email to the Casino, but they were not answered. I had contact with the online-Chat, but I only get vague reasons why there was a delay (they were on holliday (?), I should not have send documents, etc).

Meanwhile I have reased today the amount for withdrawal to EU 1.650,00 , with a request on email that a like to hear what will happen now, but also now I have heard nothing from them. Like the Casino is already not in use anymore. I simply have received one reaction of them.

I think the only way to solved this problem, is to make a complaint here.
Disputed Casino Casino4Dreams
Amount €1650

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2

I can say over the complaint that the money was indeed received on my Ecopay Z account totday.

Then this problem is now solved.

User name
Hi Feen, you should have your money, please answer until monday to make the complaint to resolved.
User name

This complaint has been reopened as per Casino4Dreams request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Casino4Dreams Complaint Stats

Resolved 3 / 8
Avg. Amount $1,597
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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