Technical error in wagering requirement resulted in unfair confiscation of legitimate winnings

Hello,

Everything is approved my account is kyc fine proof of funds. For month I am trying to get money out of casino gods 2000 euro nobody responds!!

They not responding to any of my email and the website is offline i hope I can find a reimbursement point. I not know what more to say I hope AG can help.

Hi,

I had a huge win on Casino Gods of £30000 which i requested for withdrawal on 10th Nov in 2 separate transactions of £15000 each. I have continually chased them on my wins and have not received any further update other than the standard response of its under review with the relevant team.

Yesterday I have received the email that they are closing the UK Operations by 31st Dec. They said that they will process the withdrawal as soon as possible however given the amount and the wait it’s already been quite a while and now I am worried as I might not get this payment at all. I have been contacting them on regular basis but I have always been disappointed as not much has been done.

There live chat and customer support has stopped. I have not got any update on my withdrawal yet.

Please help me with this issue. If you want further information please don’t hesitate to call me.

This has been a worst experience of all as I never thought this could happened right when I got a huge win.

Good Morning, I would like to place a complaint against Casino Gods. On September 12th 2022, I was very lucky and made 2 withdrawals of £10,000 (£20,000 total) when depositing I refused any bonus offers, so there were no wagering requirements at all. I waited a few days, but had heard nothing. I have been asking daily on live chat, but I get the same answers every single time. All I get told Is that it's been escalated to the correct department as a priority. I was fully verified after sending in all my documents on 15th September. Its now been 25 days and all I want is my winnings paid. I just don't know what else I can do. Thank you for your help.

It is 3 days already, I'm absolutely angry about that never had problem casino before, but the *( casino gods ) bad experience.

It is not just me I see lot people. Nearly 3 weeks not paying out my withdraw £380, all just saying keep saying need waiting day/s.

I been send bank statement 4 time.

My bank card everything what asked.

Still not result just wanted my winning money please

Have been waiting since 12th December for my PayPal withdrawal of 209.00, sent lots of emails and raised complaints. Ignored. Go on live chat they said they will speak to the team but I can’t speak to them directly? I’m fed up have provided so much identification and documents they’ve asked for. Ignored email for two months, then got a reply…

This was then changed last month and they said I hadn’t conducted myself correctly on their website so they wouldn’t send the £209 instead I could have my £135 I deposited back. At this point I just want my money back. So I tried to withdraw by PayPal. Came up saying I couldn’t as I didn’t deposit with this method… which I did. Emailed them again no response so emailed again sent screenshots. Said they would escalate it. Still nothing. Tried to withdraw with debit card which went through then a day later had an email saying I had to use PayPal!!! Tried again and same issue. What is going on here I just want my money back and I will never darken this websites doorway again. Emailed again this week, no response, have chased again but not holding my breath.

I have been trying to withdraw funds from this casino since January, there are issues with my card where it will not accept gambling-related withdrawals but I want it sent to my bank account associated with the card by trustly, something they offer as a withdrawal method.

Despite numerous attempts to process by Trustly they continually keep failing the payment saying there is a technical issue, they then take anywhere between 3-5 days to return the funds to my account, tell me it's fine to process by Trustly, then reject it again. This cycle has now been going on for weeks and I still do not have my funds and they continue to tell me the same thing.

I'm really frustrated with Casino Gods! I feel like I have been unfairly treated.

They asked for proof of payments (bank statements) so I give it to them they unlocked my account and after I went to my VIP manager after depositing over 3.5k for the month asking about my cashback that "VIPs" were supposed to get. I was then restricted again from my account. And hassled over and over again to send more documents. Which I ended up doing only for them to tell me they want me to go through my statements to find specific days I would have made Paysafe deposits and send them to them. But if I'm correct shouldn't that be the job of the department? I have already sent the requested statements and now they come back to me asking me to find them? I was promised cashback (months ago) which I never was able to receive as they wouldn't verify my account and was also promised bonuses.

In the last few days, they have gone on to promise big bonuses on all my accounts with their sister sites, only to do the exact same thing on those ones as well. I am really just exhausted of this back and forth and want it resolved I feel I am entitled to the cashback I was promised and also the bonuses they have gone on to promise me after I send 3 "simple" documents.

Please help

Hi so on the 9th march I made 3 withdrawals totalling 3000£ I’ve been on chat for two weeks solid and send countless emails and no prevail I simply want my money withdrawing and to move on. As soon as I made these withdrawals they blocked my account and won’t give me a answer to what is going on. I’ve sent all documents in and heard nothing yet chat told me my account is fully verified.