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Casino Gods - Will not pay out my winnings and stall

RESOLVED
Complaint Info
Disputed casino Casino Gods
Reason Delayed payment
Amount £ 1550
nickynoonoo United Kingdom Message
Posted on October 6, 2021

I have played for serval months and had 2 pending withdrawals so I submitted all documents and more proof of payments PayPal card. passport drivers license bills dated in 3 months self photo holding passport too. I was told it would be up to 72 hours to verify but it wasn't and when I went in chat told something different always now not replying to my emails and I went to login to check status again and they now blocked me stating I asked for self exclusion which I did not. Now I can't chat on live chat anymore and when I've tried to reach them through email link to support team it just gives me a bot now. I have screen shots of withdrawals and copy of all emails. Can u pls help get my money. Total BPS1550.00.

Posted on October 7, 2021

Dear NICKYNOONOO,

Thank you for contacting us and we are sorry to hear that you have experienced some delays with your withdrawal.

We would like to inform you that your withdrawal has been processed and approved on the 6/10/2021. Kindly allow 3 to 5 working days for the funds to reach your account.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Casino Gods Team

AskGamblers
Posted on October 10, 2021

Dear @nickynoonoo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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