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Casino Gods - 10 weeks later still no withdrawal

REJECTED
Complaint Info
Disputed casino Casino Gods
Reason Delayed payment
Amount £ 600.8
Posted on July 18, 2020

I would like to make a complaint against Casino Gods and advise people to stay away from playing here.


I was sent this email:

Dear Dean,

Thank you for your request and details.

We have forwarded this to the relevant department for investigation.

Please bear with us - we will get back to you as soon as possible.

If you have any other questions or queries, please do not hesitate to contact us via live chat, email or phone.

Best Regards,

Marie
Casino Gods Support Team
suppor­[email protected]­asi­noG­ods.com

----------
Dear Dean Smith,

Your withdrawal will be sent via bank transfer.

Please provide bank statement showing full account details, including account holder name and account number.
You can send a clear photo of your card if it shows the account number and sort code.



Best Regards,


Casino Gods Support Team
suppor­[email protected]­asi­noG­ods.com

This email was sent 4 weeks ago.

I have emailed several times over the last 10-11 weeks and I am still no further forward to resolving the issue.

I have emailed 3 times asking what is happening .... absolutely no reply.

My account was also self excluded which I did not request which does not allow me to check if the withdrawal has actually been withdrawn and if my account still physically exists. The main issue is that I'm told I will receive an update via email which NEVER arrives.


I have had no further information on the status of my withdrawal, and which documents have been accepted etc.

The entire withdrawal process and verification is purposefully long and agonisingly slow.

I requested £600.80 and I would like this to be resolved as soon as possible.

AskGamblers
Posted on August 25, 2020

The AskGamblers Complaint Team has discovered that, player has submitted a new complaint for the same issue. Therefore, this complaint has been rejected.

Casino Gods Complaints

  • 39 of 40 resolved
  • 2 days avg response
  • 4 days avg complaint life
  • 2,063 USD avg amount

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