Delayed Payment - Turned - Unjustified “Self Exclusion” / Deleted Account -
I have been waiting well over 2 weeks (since February 16-2022) with a “Withdrawl Pending” with RoyalVegasCasino, for $11,000. (Typically withdrawals are said to take 24-48 hours) I have been in contact with the “Live Support” team almost daily looking for updates on the situation. Only to respond with “yes indeed, my Withdrawl does seem to be taking longer than usual”. That it is under review with the “Operations Team”. And that I should receive an email from operations with an explanation. Same story, every time I speak with “Live Support”. Never to receive an email or educational update.
Note:
-this is not my first withdrawal from RoyalVegasCasino; (identity verification is approved and current, deposit(s) made using my personal RBC visa & debit, played and won on multiple games)
I continue playing and depositing money with royalvegascasino. Now it’s March 04-2022. I withdraw $1000. (First since the $11,000.). Threw out the night I pull money from it and keep playing. (Now down to about $400 in my new withdrawal). Then Hours later I try to sign into my account. I can’t get in. Contact support. They say I “Self Excluded” myself from the account.
At no time did I say, implement and mention that gambling was, is or could be a problem in my life. Not in any way. I have taken screen shots of every conversation I have ever had with RoyalVegasCasino and can guarantee this. In order for this to happen RoyalVegasCasino would have to see from my account username: that I verified myself to RoyalVegasCasino and make any such comments. And if I did. I asked them to Please produce this transcript. Which they could not do. Only thing “Live Chat” said they could do is forward my concerns to the “Operations Team” for review.
I just find it “ironic” how over the past couple days I have been putting thousands of dollars into my verified account and RoyalVegasCasino had no issue taking this money, but as soon as I put money into “Withdrawl”, Hours later I am locked out of my account. Just… “ironic”.
I am beyond upset and frustrated with my experience with “RoyalVegasCasino”. For a withdrawal to be pending with RoyalVegasCasino since February 16-2022 for $11,000 with no explanation why (what’s going on, what I can improve to aid this in never happening again) nothing. But at no time did I say, implement or comment that gambling is an issue in my life. My only issue is, and have expressed this greatly, that I am frustrated, flabbergasted and upset with the lack of transparency and length of my pending withdrawal. Throughout this frustrating experience, I have always been very careful of my comments and wording so nothing could be used against me to enable them to block/delete my account and put myself in this situation.
Moving forward. What’s next. Can you tell me what happens with my $11,000 withdrawal from February 16,2022. Am I still entitled to this or because of this “ self inclusion” RoyalVegasCasino stated I did, does this now null and void withdrawal?!
And secondly, once they look into my inquiry and see that I am correct and no, it was not me whom “self-excluded” myself / made comments about the IIl effects of gambling in my life… what happens to this account. With approximately $400 dollars in my withdrawal as of March 03-04/2022. Will I have access to both the account and funds.
I appreciate your time in looking into and hope you can aid and educated me in this siguation I find myself in. If I am not going too see my funds of $11,000 from Feb16-2022, gain access to my account and access to the approximate $400 that was in my withdrawl, how does one in my siguation move forward. I have literally took a screen shot of every conversation I have ever had with my online gambling dealings / websites for such situation. (The “Live Chats” are all very generic conversations; as it’s myself explaining the situation in full, then myself verifying my identity / answering a security question to them, so they can look into my account and then hearing the same story of zero changes, zero information, nothing new to report.
Next step would be what?!? Contact the “Malta gambling authority” and/or “Kahnawake Gaming Commission”?!? Appeal this decision!?, I assume with such accusations RoyalVegasCasino would have proof and grounds so this would have to be produced?! It’s not a just little bit of money we are talking about, so are lawyers the only way I am going to get any answers?! I’m not sure. I don’t want it to go anywhere close to this nor deal with this ludicrous situation anymore than what I have, and I hope no one else does. I just can’t continue the waiting game anymore. Because I have waited and had zero educational communication, zero transparency, and it keeps getting worse. I am just hoping this whole situation can positively rectified and move forward, putting this whole experience behind me.
Thank-you in advance for your time.
Sincerely,
Unsatisfied RoyalVegasCasino user.
