I'm actually not sure what *exactly* I'm complaining about. My technical knowledge is superior to most Nepalese farmers and some Tibetan monks.
I guess there is a TINY chance I'm complaining about $3,230,000 having been 'stolen'? But really I guess I'm making a complaint as - despite being promised emphatically I would receive a response from Risk Management - to date, no one has made the slightest effort to contact me in regards to this incident and 16 days after sending an email I believe should receive a close-to-instant response.... I have received no reply from Risk Management to my reporting of this incident and [what I believe] are very valid queries in dire need of serious attention.
Prologue: I estimate I have logged about 1500-2000 hours of game time at Microgaming online casinos [thousands more at Prima poker rooms, but not sure that's relevant to the issue at hand].
Incident: A couple weeks ago I was playing Mega Moolah Isis Progressive on Max Coin / Lines at Casino Classic [CasinoRewards]. As anyone who plays the MGV Progressive would already be aware, the Jackpot spins occur [ostensibly] randomly. And they are not common. I mean, I burned through over $1000 at $6.25 on Mega Moolah without seeing a single one.
The Progressive Jackpot wheel is obviously Weighted [I believe any Weighted Slot or game is unethical due to being misrepresentation but that's a separate issue] but it looks like this:
I think it spins for roughly 5-10 seconds. So the Wheel popped up, and I pressed Spin and it was spinning. At which point, something I'd never seen in 7,000,000 seconds whilst playing on Microgaming casinos occurred during that 5-10 seconds where I was spinning for $3.3million:
The game had just been killed and I was in the lobby looking at that error message. I was not disconnected from Casino Classic or any of the dozen applications connected to the Internet. When I reload my game, I see this:
I've seen that particular Jackpot 'win' on all 7 of my Mega Moolah spins lifetime. This was the only time I was concerned to see I'd 'won' ~$10. I kept playing for a little bit but then decided I was too uncomfortable with what had happened to continue so I jumped on Live Chat. If I was concerned before, you can imagine how I felt after chatting to CS: What this chat doesn't show is the 40min or so duration of it. There were very long pauses before I was given answers.
Last week, annoyed at not having received any response, I jumped on Live Chat to inquire what exactly was going on:
I'm not very technical, but I know that anything that can be coded can be coded to 'perform' in certain ways. I'm not an actuary, but I know that 1,000,000:1 coincidences are rare. I'm not a licensing expert but I know that the Gaming Commission he claimed would "not allow it [to happen]" is the KGC who 'allowed' Absolute / UltimateBet owners to code SuperUser accounts into their software and then steal from players for six years. I'm not a philosopher, but I know that allowing or disallowing something you are unaware of is not exactly possible. I'm not a fancy lawyer, but I know that referring to PlayCheck as the "be all and end all" and the "last legal word" is either false [if the matter could be referred to a judiciary] or an insolent joke [if the matter can not be referred to a judiciary]. I'm not a coder, but I know that secret error codes do not exist for exactly the same error [assuming the coders are not lovers of redundancy].
It means the exact same as error 0- general error. - Nathan (CR)
I'm not an investigator, but I know that when simple questions are asked and contradicting responses are given, that usually suggests there is more to the story. I'm not a Security Analyst, but I know that when a player complains about something like this, they deserve an official statement in response to allay their concerns. I'm not a smart man, but I know what love is. And I know that if CS say an Error Message doesn't exist after 20 minutes of internal discussion, even if they're [obviously] wrong, it's a god damn rare error message. So this spookily rare Error Message - which I haven't seen in 7,000,000 seconds - occurs in the 5-10 seconds whilst the Wheel is spinning for $3,300,000. And Risk Management has never responded to my report of the incident. Something makes me really comfortable about ALL of this.