December 23, 2018.
Hello. My name is Randy < surname removed >. I'm submitting a complaint about non payment of winnings from Casino Classic based in Sydney Australia. On the 17th of December 2018. I made a withdrawal request for $500.00 that I won playing online slots at the Casino Classic website. I waited the 2 days or 48 hours as outlined by the website. After the 2 day waiting period was over I went to the Casino Classic website to see if my request has been processed. What I found was my winnings were back in my casino account. I inquired to why they hadn't processed the payment. They said do to the limitations of their payment processor they were unable to process my winnings to my credit card ending in 5770. Or to my card ending in 5310. Even though Casino Classic has sent winnings i won before to my card ending in 5310. They were unable to do so now because of limitations of their payment processor. So I asked about sending an echeck to my savings account. They said to fill out the (pmop) Preferred Method Of Payment form. Which I did. Then they said I had input something wrong. So I had to find another pmop. They suggested instadebit. So I filled out online forms created an instadebit account. Instead of receiving money. I accidentally loaded my casino account with $500.00 from my savings account. I contacted Casino Classic right away. To have them cancel the money I had just loaded to my casino account. Which they did. Then informed me that I would have to wait 8 banking days to make sure instadebit didn't credit my online casino account. Even though I received an NSF for the transaction I accidently made. The only reason I used instadebit was because they suggested it because every other pmop failed including an echeck to my savings account. They previously sent my winnings to my chequing account. Please help.