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December 23, 2018.

Hello. My name is Randy < surname removed >. I'm submitting a complaint about non payment of winnings from Casino Classic based in Sydney Australia. On the 17th of December 2018. I made a withdrawal request for $500.00 that I won playing online slots at the Casino Classic website. I waited the 2 days or 48 hours as outlined by the website. After the 2 day waiting period was over I went to the Casino Classic website to see if my request has been processed. What I found was my winnings were back in my casino account. I inquired to why they hadn't processed the payment. They said do to the limitations of their payment processor they were unable to process my winnings to my credit card ending in 5770. Or to my card ending in 5310. Even though Casino Classic has sent winnings i won before to my card ending in 5310. They were unable to do so now because of limitations of their payment processor. So I asked about sending an echeck to my savings account. They said to fill out the (pmop) Preferred Method Of Payment form. Which I did. Then they said I had input something wrong. So I had to find another pmop. They suggested instadebit. So I filled out online forms created an instadebit account. Instead of receiving money. I accidentally loaded my casino account with $500.00 from my savings account. I contacted Casino Classic right away. To have them cancel the money I had just loaded to my casino account. Which they did. Then informed me that I would have to wait 8 banking days to make sure instadebit didn't credit my online casino account. Even though I received an NSF for the transaction I accidently made. The only reason I used instadebit was because they suggested it because every other pmop failed including an echeck to my savings account. They previously sent my winnings to my chequing account. Please help.

       Regards Randy

After recieving an e-mail claiming they Casino Rewards couldn't process my payment on my Visa I switched the withdrawal method to a bank draft. A few days past and I went to check the status of my withdrawal only to find my account suspended. I talked with their live chat and was told I had been contacted by their Risk Management Dept. and I had absolutely no contact with them, I searched my junk mail, and throughout my inbox and surely it isn't there. I had only won 305$ and some cents playing Casino War which seems to be nearly impossible to cheat in. Why is my account suspended, and why are you stealing my deposit money?

Hello,
I am to ask for help regarding the unlawful transactions with the aim to circumvent the blockade imposed by banking companies, I would ask you to intervene so that all sums previously paid at this casino are returned to me as soon as possible ... I was confirmed by the customer service that these procedures are used to circumvent the blocks cards, these individuals improperly using names of other companies ee descriptions Meanwhile I will try to stop all payments to me are illegitimate and fraudulent ... Inform of what all the other agencies to ensure that this can not happen again ... Please don't hesitate to contact me even by phone if necessary.

Waiting for your response,
I wish you good work

Regards
Raffaele

I'm actually not sure what *exactly* I'm complaining about. My technical knowledge is superior to most Nepalese farmers and some Tibetan monks.

I guess there is a TINY chance I'm complaining about $3,230,000 having been 'stolen'? But really I guess I'm making a complaint as - despite being promised emphatically I would receive a response from Risk Management - to date, no one has made the slightest effort to contact me in regards to this incident and 16 days after sending an email I believe should receive a close-to-instant response.... I have received no reply from Risk Management to my reporting of this incident and [what I believe] are very valid queries in dire need of serious attention.

Prologue: I estimate I have logged about 1500-2000 hours of game time at Microgaming online casinos [thousands more at Prima poker rooms, but not sure that's relevant to the issue at hand].

Incident: A couple weeks ago I was playing Mega Moolah Isis Progressive on Max Coin / Lines at Casino Classic [CasinoRewards]. As anyone who plays the MGV Progressive would already be aware, the Jackpot spins occur [ostensibly] randomly. And they are not common. I mean, I burned through over $1000 at $6.25 on Mega Moolah without seeing a single one.

The Progressive Jackpot wheel is obviously Weighted [I believe any Weighted Slot or game is unethical due to being misrepresentation but that's a separate issue] but it looks like this:

I think it spins for roughly 5-10 seconds. So the Wheel popped up, and I pressed Spin and it was spinning. At which point, something I'd never seen in 7,000,000 seconds whilst playing on Microgaming casinos occurred during that 5-10 seconds where I was spinning for $3.3million:

The game had just been killed and I was in the lobby looking at that error message. I was not disconnected from Casino Classic or any of the dozen applications connected to the Internet. When I reload my game, I see this:

I've seen that particular Jackpot 'win' on all 7 of my Mega Moolah spins lifetime. This was the only time I was concerned to see I'd 'won' ~$10. I kept playing for a little bit but then decided I was too uncomfortable with what had happened to continue so I jumped on Live Chat. If I was concerned before, you can imagine how I felt after chatting to CS: What this chat doesn't show is the 40min or so duration of it. There were very long pauses before I was given answers.

Last week, annoyed at not having received any response, I jumped on Live Chat to inquire what exactly was going on:

I'm not very technical, but I know that anything that can be coded can be coded to 'perform' in certain ways. I'm not an actuary, but I know that 1,000,000:1 coincidences are rare. I'm not a licensing expert but I know that the Gaming Commission he claimed would "not allow it [to happen]" is the KGC who 'allowed' Absolute / UltimateBet owners to code SuperUser accounts into their software and then steal from players for six years. I'm not a philosopher, but I know that allowing or disallowing something you are unaware of is not exactly possible. I'm not a fancy lawyer, but I know that referring to PlayCheck as the "be all and end all" and the "last legal word" is either false [if the matter could be referred to a judiciary] or an insolent joke [if the matter can not be referred to a judiciary]. I'm not a coder, but I know that secret error codes do not exist for exactly the same error [assuming the coders are not lovers of redundancy].

It means the exact same as error 0- general error. - Nathan (CR)

I'm not an investigator, but I know that when simple questions are asked and contradicting responses are given, that usually suggests there is more to the story. I'm not a Security Analyst, but I know that when a player complains about something like this, they deserve an official statement in response to allay their concerns. I'm not a smart man, but I know what love is. And I know that if CS say an Error Message doesn't exist after 20 minutes of internal discussion, even if they're [obviously] wrong, it's a god damn rare error message. So this spookily rare Error Message - which I haven't seen in 7,000,000 seconds - occurs in the 5-10 seconds whilst the Wheel is spinning for $3,300,000. And Risk Management has never responded to my report of the incident. Something makes me really comfortable about ALL of this.