3 days ago i was asked to verify my account by Casino Calzone
As no novice in these things i have a folder set up ready to go so when casinos need verification they get it .
I uploaded all 3 requested documents to the account section and a day later 2 were approved and one was rejected (proof of address) There was no reason given just an email telling me to upload it again (so i did) Again it was rejected so i went to find out what the issue was with livehelp.. I was told that the image was too blurry (baring in mind i have used the exact same document at over 10 casinos i was abit miffed but said i would email in a better quality image)
The next day i recieved an email saying the images (better quality ones) were too large of files and therefore they would not accept these documents.. (by this point i was pretty angry) so i took the same images into photoshop and used the reduce image size function to the exact limit of what calzone accept
I then recieved an email saying they would not accept these images as i had emailed them in and i needed to go to the my account section to upload them so i did (another day wasted)
This morning they were rejected and i was told they were too blurry .. (baring in mind these are the same images that were too high of quality before so i reduced to the limit of which calzone accept)
I am at a loss of what to do now as i have over 300 euro in withdrawls pending and noone willing to help me resolve this issue
(SIDE NOTE: At one point yesterday i mistakenly uploaded a document older than 3 months old.. I fully accept this but as soon as i had done it i uploaded another Calzone have said 3 times this document is too old not acknowledging the one i sent in instantly after so if there response is "you uploaded an old one" we can rule this out as null and void