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Casino Calzone - Making Verification Really Difficult

RESOLVED
Posted on July 27, 2018.

3 days ago i was asked to verify my account by Casino Calzone

As no novice in these things i have a folder set up ready to go so when casinos need verification they get it .

I uploaded all 3 requested documents to the account section and a day later 2 were approved and one was rejected (proof of address) There was no reason given just an email telling me to upload it again (so i did) Again it was rejected so i went to find out what the issue was with livehelp.. I was told that the image was too blurry (baring in mind i have used the exact same document at over 10 casinos i was abit miffed but said i would email in a better quality image)
The next day i recieved an email saying the images (better quality ones) were too large of files and therefore they would not accept these documents.. (by this point i was pretty angry) so i took the same images into photoshop and used the reduce image size function to the exact limit of what calzone accept

I then recieved an email saying they would not accept these images as i had emailed them in and i needed to go to the my account section to upload them so i did (another day wasted)

This morning they were rejected and i was told they were too blurry .. (baring in mind these are the same images that were too high of quality before so i reduced to the limit of which calzone accept)

I am at a loss of what to do now as i have over 300 euro in withdrawls pending and noone willing to help me resolve this issue

(SIDE NOTE: At one point yesterday i mistakenly uploaded a document older than 3 months old.. I fully accept this but as soon as i had done it i uploaded another Calzone have said 3 times this document is too old not acknowledging the one i sent in instantly after so if there response is "you uploaded an old one" we can rule this out as null and void

Posted on July 27, 2018.

Hi,

We regret that you have had a negative experience in getting your account fully verified but we understand that as of yesterday the correct documentation has been provided by yourself and, as a result, your account has been verified.

We have discussed your specific case internally to ensure that similar instances can be avoided in the future.

Best regards
Casino Calzone

AskGamblers
Posted on July 27, 2018.

Dear @fb_10­156­887­857­340451,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on July 27, 2018.

I can confirm Casino Calzone have now verified my account.. They do accept there comms with myself could have been better.. I am thankful for the AG forum for your help with this situation . Please mark as resolved

AskGamblers
Posted on July 27, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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