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Casino Calzone - Delayed payment and unreasonable state of wealth requests

UNRESOLVED
Complaint Info
Disputed casino Casino Calzone
Reason Verification issues
Amount £ 1950
darbz1991 United Kingdom Message
Posted on April 9, 2019

i have played at casino calzone the past 4 days i played there a few months back also and lost £60 small amount . i verified my account by sending in i.d and bank statements and letter of address so would have no issues in future with cashing out as i no all sites request it upon withdrawal . these past 4 days i had a win on there on roulette and slots i put £560 cash deposit no bonus on in several transactions and won £950 so i reqeusted £825 cashout and played with the £125 and lost it but i wanted to carry on playing so i reversed the £825 and unfortunately lost that also. so i went on to put more on over the next few days £800 more cash deposits so £1360 i put on in total in these 4 days i got up to £2050 and requested £1950 withdrawal and played with £100 and lost the £100 and was happy with it now with my small win.. this is my first withdrawal on the site . my account was then restricted and withdrawal put back into the casino account balance and they want to no about all sorts about my wealth which i obliged even though i think this is unreasonable for the amount i have won and for the amount i put on and risked on roullete and slots . i have sent in 16 screen shots and all sorts of documents as requested and they are prolonging it saying a further 3 days to check which i no is not fair as all other sites do this for me in 24 hours or less some of the things they ask for i don't even no what they as such as media coverage. i just would like this sorted out in timely fashion as other sites do this fairly quickly after i send in the relevant information

darbz1991 United Kingdom
Posted on April 9, 2019

on the 7th all my documents were verified that they asked for and they were going to send me the payment but siad will take 24 hours. then i come back the next day an they have self exclude me and do a manual withdrawal because i do not work. i have had wins on casumo and heart bingo why i thought ild try a new site i must ad there were no bonus at all involved in any of this and casino calzone say they want further documents of all of my casumo transaction on there site and neteller i was very annoyed but sent in every transaction of deposits and withdrawals without delay to sort this out and ones on my neteller so they can cross reference. this has been going on since friday now 5th of april really messing me about

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