Campeonbet Casino - Deposit declined and have not refunded me

Dear PeterPierre311,

Thank you for reaching out to us.

We regret to hear about your frustration and sincerely apologize for any inconvenience this may have caused.

Please be informed that the mentioned deposit attempt was unsuccessful (failed) and has not been credited to our site. Kindly note that the refund process typically takes up to 7 days for the amount to be returned to your card. However, in some cases, if the payment was delayed in processing, it may take up to 15 days, depending on Revolut’s processing timelines.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
CampeonBet Team

Hi

That's completely different to what you are telling me via email. The transaction was compl on revolut therefore you have had to complete it. I've attached your email and also the reply from Revolut

Revolut reply

Dear peterpierre311,

Thank you for your reply.

We fully understand your frustration regarding the delay in resolving your deposit issue, and we sincerely apologize for the inconvenience this has caused. As previously mentioned, our system indicates that the deposit attempt has failed. However, given the information you shared from your bank, we are actively following up with the card payment provider to investigate the matter thoroughly.

Please rest assured that we are treating this with the utmost priority and are doing everything we can to expedite the process. We truly appreciate your understanding and patience while we await their response.

Best Regards,
CampeonBet Team

Dear peterpierre311,

We would like to inform you that we have been contacted by the card payment provider, who has confirmed that the aforementioned transaction has also failed on their system.

Additionally, the transaction screenshot you provided does not include key details such as the transaction or order ID, nor does it display the transaction status, which are necessary for us to investigate the matter further. The communication you shared from your bank also lacks these crucial details.

If you would like us to proceed with a more in-depth review, kindly forward a screenshot of the relevant transaction that includes the transaction or order ID (οr a bank statement), along with the transaction status from your bank.

Thank you for your cooperation.

Kind regards,
CampeonBet Team

Thanks, it seems to be this payment processor Yetale and no one can tell me who that is but it's the one that processed the payment when depositing.

Peter

Dear peterpierre311,

Thank you for your reply.

If you would like us to proceed with a more in-depth review, kindly forward a screenshot of the relevant transaction that includes the transaction or order ID, along with the transaction status. Alternatively, you may provide a bank statement that includes these details.

If the issue has been resolved, please let us know so we can proceed to close this ticket.

Thank you for your cooperation.

Kind regards,
CampeonBet Team

Hi

You already have the transaction, I'd and statement of it from Revolut. Who is Yetale?

This isn't resolved. Why are you posting something different here. You've emailed me to say you've contacted the payment provider you use which I presume is 'yetale'.

Peter

Yetale global services

How hard is it get information from the provider you use. What I'm seeing here is that this company has my money

askgamblers. This is getting ridiculous now. Attached latest reply from this casino. I have asked them so many times who Yetale is as that's the payment company referenced on the transaction but they will not answer.

I therefore can only think there is something fraudulent happening here. Again, it's not the amount, it the blata lies they are tryi to come up with to possibly conceal wrongdoing. Quite happy to supply the entire email thread where they have ignored the Yetale question. Nearly looks like I'll have to raise it with their license provider or indeed the authorities

Peter

Dear peterpierre311,

Thank you for forwarding the requested document.

We would like to inform you that we have thoroughly reviewed your deposit attempt through our provider’s back office. Additionally, we have forwarded the screenshots you provided directly to our payment provider. In both cases, the deposit attempt appears to have failed and has not been completed or transferred to our site.

Please note that neither the transaction nor the descriptor can be identified within our systems. Therefore, we kindly ask you to contact your bank again for further clarification regarding this matter.

Thank you for your understanding.

Kind regards,
CampeonBet Team

Dear peterpierre311,

Thank you for forwarding the requested document.

We would like to inform you that we have thoroughly reviewed your deposit attempt through our provider’s back office. Additionally, we have forwarded the screenshots you provided directly to our payment provider. In both cases, the deposit attempt appears to have failed and has not been completed or transferred to our site.

Please note that neither the transaction nor the descriptor can be identified. Therefore, we kindly ask you to contact your bank again for further clarification regarding this matter.

Thank you for your understanding.

Kind regards,
CampeonBet Team

Hi

The transaction has been completed on Revolut's side to Yetale Global Services for 103, 100 and 3 for your fees which you say to contact support after deposit to get that refunded. That's extremely concerning already.

Can you confirm that that's the case.

Can you again confirm who Yetale Global Services is. Are you affiliated with them?

Revolut are a bank, you are a casino. 9/10 times I'll trust the bank. You have failed to answer to simplest of questions.

You owe me 100euro and if not repaid I'll consider it fraud and theft

It says on your site that Valdosa Trading is your payment processor so how is Yetale in Lagos involved.

Can we have the reply from Valdosa please.

This is getting absolutely bizarre at this stage.

Peter

Dear peterpierre311,

Thank you for contacting us.

We understand the frustration this may have caused. However, as previously mentioned, none of your deposit attempts have reached our site. We have thoroughly checked the payment provider’s Back Office, and the status of the mentioned transaction is marked as "failed."

Additionally, after reviewing your request and the documents you provided, we contacted the payment provider directly, and they confirmed that the transaction was declined and marked as failed.

As a result, we regret to inform you that we cannot identify the transaction on your screenshots or the provided descriptor.

We kindly ask you to contact your bank again for further clarification regarding this matter.

Thank you for your understanding.

Best regards,
CampeonBet Team

askgamblers.

This is getting ready ridiculous now. This is th name response they keep regurgitating. The bank, revolut has said the paym was processed to their payment provider. This is Valdosa Trading company limited. I have also foun the secretary of this company and they are registered at a solicitors office.

Can you ask this casino if they have contacted the payment processor and it would provide th evidence and reply from this processor.

@casino, for the 100th time have you contacted the payment processor and if so where is my money.

Absolute car crash at this stage. Nearly 3 weeks ongoing and I hope people reqdi this day not get their money stolen also.

Peter

Oh look, they've also got form for doing this, who'd have guessed

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support staements. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Again, stop telling me to contact my bank.

I've told you I already have and they have said the pay was processed. Your initial email on the morning the transa didn't add to my balance said I have a refun within 3-5 days.

You've also said to me via email that my money is not miss, which is it.

Please provide proof from Valdosa that they have looked in to it.

Maybe the director or secretary of the company can respond seeing as they are solicitors with the same address as the registered office of Valdosa.

Again, rather than say the 'payment provider' can you specify by name which is Valdosa as per your own website. I mean how stupid is this that you can't even directly name your payment provider. More shady dealings.

Again, provide the proof of investigation by Valdosa, I mean, if you did indeed 'investigate', it should be no issue.

Otherwise we'll call it what it is, theft!

Qué your response saying the same as your last response. If you cannot provide proof as I have if you he payment and my bank which is highly regulated then you are indeed a thief, no it's, ands or buts

Bloody ridiculous. It is my money you hav stolen. Have you nothing to say about the last post where the same thing happened someone else.


Absolutely, actual criminals.

@askgamblers, three wee this is going on. Are you not going to step in here or what?

This is n ow resolved. Actually turns out they are refunding me even though we can't trace it which is not something I expected and is very much appreciated

This can be closed

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.