I am awaiting a withdrawal (1,000 EUR - ID 54605564) to be processed since more than 10 days (since 13th July 2020 12:02 CET) without any change in status. The status is still in "NEW" which prevents me to issue my next withdrawal (as they allow only one withdrawal request) of 773,86 EUR to claim all my winnings.
This is actually my 3rd withdrawal request. The first two requests were processed also with delays, but more or less quickly (10 days total cycle time and 3 times total cycle time).
Total cycle time = days between request sent and money received.
However this time I am in constant contact with the customers support and since 4 days they are promising the payment "almost processed" and just waiting for the "final approval by the finance department" and "the payment will be done today". See the chat protocolls attached as email-files as evidence.
My account is fully verified and approved (see screenshot attached) and no bonus wagering is pending (as proven by the two successsfull withdrawals made between 29th June 2020 and 10th July 2020 - see screenshot attached on withdrawal status).
Looks like the casino is actively holding back my money to manage their cashflow on my back without any reason.
Thanks for your help!