Campeonbet Casino - Balance wiped after casino has given me a bonus that I rejected

Hello Solun

We apologize for the inconvenience caused by your recent activity.

Upon checking, we can confirm that on the 10th of October, you received a Loyalty Bonus Slots (x15) along with your deposits upon depositing.

As we explained already, all bonuses have a threshold as to the maximum amount a player can win with such a bonus. Since the amount you won exceeded that amount, the remaining profits were removed once the bonus was closed.

Therefore no wrongful removal of winnings has occurred and all actions were taken based on our Terms & Conditions and the promo terms of the bonus you received.

Kind Regards

The Campeonbet Team

Hi, I don't agree with that statement. I set my account to never receive any kind of a bonus and your system failed to work, because I was still assigned a bonus without my consent and after I specifically rejected it. I also never received any kind of information about such bonus, no e-mail or in-site notification, I would have immediately cancelled such bonus. I also never abused any bonus, I had winnings confiscated due to supposed bonus abuse many years ago and since then I refuse bonuses unless they're without restrictions. It's absurd to think I'd abuse a tiny bonus when I've spend $20k monthly in casinos for the past seven years. You also never said what bonus amount I supposedly requested and didn't provide any proof of me requesting such bonus.

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation and evidence on how the player got the bonus if his account was set to never receive any kind of a bonus. Please send requested information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Please be informed that we have forwarded the requested information to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

We look forward to your feedback.

Best regards,
The Campeonbet Team

Dear Campeonbet Casino,

Kindly note that the AskGamblers Complaint Team didn't receive email from you regarding this case. Please check one more time and send it to suppor­t@a­skg­amb­ler­s.com

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Please note that we have received a "Failure to deliver" message, when attempting to
contact suppor­­t@­a­s­kg­­amb­­le­r­s.com. We have also attached a relevant screenshot.

Can you please review and/or offer an alternative email address?

Best regards,
The Campeonbet Team

Dear Campeonbet Casino,

Our email address suppor­t@a­skg­amb­ler­s.com has no issues from our end, and emails are going back and forth with other partners normally.

Please do send the email from the registered casino representative's email address. If issue is still present, do contact us on our Live chat so we could sort it out and provide aditional assistance if needed.

Thanks in advance for your cooperation.

Dear all,

After resolving the tech issue that we previously mentioned, please be informed that we have forwarded the requested information to suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.

We look forward to your feedback.

Best regards,
The Campeonbet Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Campeonbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

Please be informed that we forwarded the extra information requested to suppor­­­­­t­@­­a­­­s­­­kg­­­­­am­­b­­­­le­­­r­­s.com yesterday.

We look forward to your feedback.

Best regards,
The Campeonbet Team