BTC365 - The account was closed without paying the remaining money

UNRESOLVED

Complaint Info

Disputed casino

BTC365 Casino

Reason

Delayed payment

Amount

$ 600

daria24

I have been playing on this bookmaker’s website for a long time.
I played in the casino and placed bets.
The bookmaker regularly paid out my winnings from the casino.
But at one point after a big win - he asked for verification and video verification - which I successfully passed very quickly, as the bookmaker himself told me that everything was fine with my verification.
After which I requested a withdrawal of funds - and he decided to block my account and pocket my $600.
To the question why did this happen?
The bookmaker does not respond and refuses to return the money.
As if I had violated something, but I had been playing with them for a long time and before that they paid me my money.

AskGamblers

Dear BTC365 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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