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BTC365 Casino - Withdrawal on hold for 6 months

UNRESOLVED

Complaint Info

Disputed casino

BTC365 Casino

Amount

$ 8500

1 year ago

I've been playing on this site for more than a year now and have been able to withdraw and deposit money easily before, until I had to do a KYC. After making this KYC I receive an email telling me this (Which can also be seen in the first picture). "Hi Sir. As the game provider have detected that there's an abnormal activities in your account, we're sorry to inform you that you cannot login and play with BTC365 as your account have been suspended and permanently locked."

Weirdly enough I am not unable to log in and I'm not unable to place bets. So I contacted support again as they didn't answer via email after my confirming that I was verified. So then they confirmed it and said that they had to do some investigating into my account before I could withdraw money. They never got back to me after this either, I had to contact them via chat again, where they then said they have to keep my account on hold for 6 months "for further investigation".

Lastly, I have about 8500$ worth of crypto on the site that is on hold... Which can be seen in the last attached picture.

AskGamblers
1 year ago

Dear BTC365 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.