I've been playing on this site for more than a year now and have been able to withdraw and deposit money easily before, until I had to do a KYC. After making this KYC I receive an email telling me this (Which can also be seen in the first picture). "Hi Sir. As the game provider have detected that there's an abnormal activities in your account, we're sorry to inform you that you cannot login and play with BTC365 as your account have been suspended and permanently locked."
Weirdly enough I am not unable to log in and I'm not unable to place bets. So I contacted support again as they didn't answer via email after my confirming that I was verified. So then they confirmed it and said that they had to do some investigating into my account before I could withdraw money. They never got back to me after this either, I had to contact them via chat again, where they then said they have to keep my account on hold for 6 months "for further investigation".
Lastly, I have about 8500$ worth of crypto on the site that is on hold... Which can be seen in the last attached picture.
Complaint Info

Dear BTC365 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
BTC365 Casino Complaints
- 0 of 5 resolved
- 2 days avg response
- 4 days avg complaint life
- 2,630 USD avg amount
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Unresolved
BTC365 Casino - They are modernizing the website and keeping my money on hold
$750
Unresolved
BTC365 Casino - They are modernizing the website and keeping my money on hold
Hello,BTC365 casino have his website under meintance. I have been told on chat, they are changing system. But looks like they closed the bussines. ...
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Unresolved
BTC365 Casino - Money forfeited
$3,101
Unresolved
BTC365 Casino - Money forfeited
To whom it might concern,I have been playing for a while and winning. Tried to make a withdrawal, but it was on hold. I contacted support, they said ...
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Unresolved
BTC365 - The account was closed without paying the remaining money
$600
Unresolved
BTC365 - The account was closed without paying the remaining money
I have been playing on this bookmaker’s website for a long time.I played in the casino and placed bets.The bookmaker regularly paid out my winnings ...
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Unresolved
BTC365 Casino - Account closed when I won money
$200
Unresolved
BTC365 Casino - Account closed when I won money
Hello dear friends, I do not recommend anyone to play in this casino. Once upon a time I played btc365, half a year later I remembered that I had an ...
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