Ag Awards

Brango Casino - Received false email about payment

Complaint Info
Disputed casino Brango Casino
Reason Delayed payment
Posted on December 28, 2019

I won from a deposit on Christmas Eve. I sent in all my verification paperwork, and was told it could take up to 48 hours for them to verify my drivers license and I can get an “instant withdrawal” . Today (48 hours), I received an email stating I’m fully verified and I can now get “instant withdrawals” every day. See attached. When I tried to get my winnings I am being told the email is probably a mistake and it takes 5 days to verify my paperwork. I’m sorry, but no. That’s not okay. I really hope you can help me with this. It’s not right.

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Posted on December 28, 2019

Dear @MSVickie47,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 28, 2019

Casino Brango has paid me out. Not sure how to cancel this out. My apologies.

Posted on December 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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