Hello baseem101,
Hello Askgamblers,
We hope that you are well and safe.
Please note that we have reviewed the player's grievance and have contacted our Fraud & Risk Department to check what the issue is.
We have received their feedback and here are the results of the investigation.
Unfortunately, the player's winnings had to be voided due to a violation of the Casino's Terms & Conditions. Namely, as per the Terms only one no-deposit bonus can be claimed per player, household, or IP address the player was in violation as another account that was registered with the same address and the same bonus was already claimed. Also, the same IP address is registered on both accounts.
Please see the Terms & Conditions and the screenshots below.
https://casinobrango.com/terms-and-conditions
7. Bonuses and Promotions
7.1. General Bonus and Promotion Rules
7.1.3. All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant.
The Fraud & Risk team has reviewed the player's documents and approved them which means that the player is now fully verified.
Thank you for your understanding and please do not hesitate to contact us if any additional information is needed.
Kind Regards,
Luke Newman
Casino Extreme Management
