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Bovada Casino - Disabled My Account and Won't Reopen It

RESOLVED
chrisphils26 Pennsylvania
Posted on January 30, 2019

On May 28, Bovada disabled my account because they believed there were "other accounts using information similar" to mine. I never made more than one account, so I was confused, but I promptly sent them pictures of my drivers license along with a selfie of me holding it, which is what they requested. Since then, I have gone through the following cycle several times. Bovada emails me, asking me to call customer service. I call customer service and they say they received my information and will review it in the next 24-48 hours. I don't hear anything back and my account is still disabled, so I email them again. They respond saying that I need to call customer service. This has been going on since May 28, 2018 and I am tired of having my time wasted. I even went months without contacting them about it, hoping they would do the right thing. Based on my records, I had between $500 and $600 in my account when they disabled it.

While ideally I would have liked them to unlock my account with my funds in it, at this point I would just like to withdraw my money. I have been very patient with them, but this has gone on long enough. I can provide a history of my email correspondence with Bovada if needed. Most recently, they place me on hold whenever I call and say no one in accounts is available to speak with me. They asked me to leave a callback number so someone could reach out to me, but no one has.

Posted on January 31, 2019

Hello CHRISPHILS26,

We apologize for the ongoing issue you have been experiencing with getting a hold of our Accounts team.

I can see that they were able to reach out to you and discuss the matter at hand. The account seems to be up to date and ready to use.

Regards,

Bovada Service

chrisphils26 Pennsylvania
Posted on January 31, 2019

This issue has been taken care of. My account has been reopened with the funds still in it. Thank you askgamblers for helping me resolve this.

AskGamblers
Posted on January 31, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Bovada Casino Complaints

  • 108 of 149 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,237 USD avg amount

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