Complaint #251
Bovada Casino
Disabled My Account and Won't Reopen It
7 years ago
On May 28, Bovada disabled my account because they believed there were "other accounts using information similar" to mine. I never made more than one account, so I was confused, but I promptly sent them pictures of my drivers license along with a selfie of me holding it, which is what they requested. Since then, I have gone through the following cycle several times. Bovada emails me, asking me to call customer service. I call customer service and they say they received my information and will review it in the next 24-48 hours. I don't hear anything back and my account is still disabled, so I email them again. They respond saying that I need to call customer service. This has been going on since May 28, 2018 and I am tired of having my time wasted. I even went months without contacting them about it, hoping they would do the right thing. Based on my records, I had between $500 and $600 in my account when they disabled it.
While ideally I would have liked them to unlock my account with my funds in it, at this point I would just like to withdraw my money. I have been very patient with them, but this has gone on long enough. I can provide a history of my email correspondence with Bovada if needed. Most recently, they place me on hold whenever I call and say no one in accounts is available to speak with me. They asked me to leave a callback number so someone could reach out to me, but no one has.
While ideally I would have liked them to unlock my account with my funds in it, at this point I would just like to withdraw my money. I have been very patient with them, but this has gone on long enough. I can provide a history of my email correspondence with Bovada if needed. Most recently, they place me on hold whenever I call and say no one in accounts is available to speak with me. They asked me to leave a callback number so someone could reach out to me, but no one has.
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