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Bovada Casino - Delaying $7,000 withdrawal for over a week

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Delayed payment
Amount $ 7000
Posted on June 3, 2020

I started playing Bovada regularly when the Covid pandemic hit and they closed the local casino. I deposited many times before my first win with no issues. I have now been waiting for a $7,000 withdrawal for over a week. It has been under review since the morning of 5/27/2020. I decided to withdraw using Bitcoin since that is the preferred method they suggest. When reading what other people say it never usually takes more than 48 hours. This is also what Bovada says on their website. I Attempted to withdraw the money last Tuesday. That Friday I received a call from the Financial Office at Bovada to verify my identification. The woman employee asked multiple questions and in conclusion said she would notify Bovada security there were no issues. I assumed I would finally get my money after that. When I click on pending withdrawals on my account it still does not list a "expected arrival time". I sent an email to them 24 hours ago to see what the hold up is, but have not heard back. I am losing patience as I feel This should have been taken care of in a much more timely matter.

Posted on June 3, 2020

Hi TREVORDALE,

Thank you for reaching out. I was able to escalate your case to our accounts team and had your Withdrawal request expedited. There looked to have been a delay within our system which I've since been able to rectify.

I'd like to apologize for any inconvenience this has caused - no processed, you should have your funds within 15 minutes.

Should you need anything else, please do not hesitate to let us know.

Thank you.

Kind regards,

Bovada Service.

AskGamblers
Posted on June 3, 2020

Dear @TrevorDale,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on June 4, 2020

This has been resolved. Thank you!

AskGamblers
Posted on June 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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