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Bovada Casino - Delayed withdrawal problem

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 16000

Posted on October 14, 2024

Hello. On October 6 24 I withdrew 16000 from Bovada. 13 hours later I got an email saying my account was disabled and under investigation. I have reached out to service numerous times with no information given but I’m under review. They will not give me a time frame or any other information. I had a withdrawal a week before and also was verified. Everything was fine. I have not violated any terms of service and I just want my withdrawal. Can you please help me

AskGamblers
Posted on October 14, 2024

Dear @Jlee0824,

The AskGamblers Complaint Team kindly asks you to clarify the disputed payment/s currency.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 14, 2024

This would be 16000 US dollars. I hope this is the information asked for.

Posted on October 14, 2024

This is the withdrawal

Posted on October 18, 2024

Hi there! Thank you for reaching out. Your account was disabled to facilitate a review to ensure compliance with our Terms of Service. Once this is completed, you will be updated via email. Thank you for your patience and understanding while this is being done.

Posted on October 18, 2024

Unfortunately I knew this would be the response I would receive after two weeks. Just as thousands of others. Maybe you guys can at least give a more realistic update. With actual details. Ask gamblers please continue helping

Posted on October 18, 2024

Just to be clear. I definitely don’t have any understanding to this. No place on earth would make their paying customers wait this long. I have waited less time for a passport. Please expedite this “review” it shouldn’t take this long

Posted on October 21, 2024

???? Hello any updates on this

AskGamblers
Posted on October 25, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 29, 2024

Thank you for your patience. The account review was completed yesterday and an update was shared via email.

AskGamblers
Posted on October 29, 2024

Dear @Jlee0824,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.