I have attempted to make 2 withdrawals from Bovada; the first was for $300 on 9/15/24. I waited until today, 10/3/24, after submitting all required documentation and countless attempts to speak to Bovada customer service and being told to wait with virtually no explanation, I was told my access was re-enabled. I logged on, placed a $50 bet, and then attempted to withdraw $250 (I never received the initial $300 withdrawal request as it was denied for seemingly no reason). After making the second withdrawal request, my account was disabled and I was told again to simply wait and was provided no explanation besides "the investigations team will contact you when they are done". This is extremely frustrating as the first 3 week investigation JUST ENDED 6 HOURS AGO for the same reason! Please help!!
Complaint Info
AskGamblers
Dear Bovada Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Hi there! We understand your concerns regarding your account. Unfortunately, additional information would've prompted another review into your account activity. This review was since completed and an update was shared via email.
AskGamblers
Dear @heavalousd,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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