My account on Bovada has been disabled with 37k on it (20k my own deposits) and has been under investigation for 3 weeks now. They asked me to send picture of me with my ID along with a copy of utility bill which I did within the first 2 hours of email. Every time I go on chat they just keep telling me the account is still under investigation and can't give me any information. What could possibly take 3 weeks? Customer support won't even respond to my emails at all. Please help me here.
Dear Bovada Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear @dmreckseit,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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