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Bovada Casino - Bovada Disabled Account with 37k

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 37000

Posted on January 14, 2025

My account on Bovada has been disabled with 37k on it (20k my own deposits) and has been under investigation for 3 weeks now. They asked me to send picture of me with my ID along with a copy of utility bill which I did within the first 2 hours of email. Every time I go on chat they just keep telling me the account is still under investigation and can't give me any information. What could possibly take 3 weeks? Customer support won't even respond to my emails at all. Please help me here.

AskGamblers
Posted on January 16, 2025

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on January 17, 2025

Hi there! We understand the importance of having timely updates regarding your account status. Please rest assured that our team is dedicated to completing this review as quickly as possible. At this time, the review of your account is still in progress. If you have not already done so, yesterday an email was sent requesting additional information.

As soon as the investigation into your account has concluded, you will receive a notification via email. Thank you for your patience and understanding.

AskGamblers
Posted on January 17, 2025

Dear @dmreckseit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 20, 2025

Bovada asked for additional information ( Basically Same as I have already previously sent them). I responded promptly with the requested documentation. It has been over 48 hours and I am still waiting for another response after submitting this information.

Posted on January 21, 2025

Thank you for providing the additional information. Once we’ve completed our review, we’ll send you an update via email.

AskGamblers
Posted on January 24, 2025

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.