Complaint #289
Bovada Casino
Account disabled with pending $2,050 bitcoin withdrawal
7 years ago
Requested a withdrawal via Bitcoin in the amount of $2050 on May 31, 2019. Waited 24-48 hours for my withdrawal to be approve but it wasn’t, then I went and try logging into my bovada account but I couldn’t, it kept saying that my account has been disabled and I should contact customer service and I also received an email stating that my account has been disabled because it has come to their attention that there are other accounts using information similar to mine. In order for them to verify each account's individuality they require that I submit a piece of government issued identification as well as a signed and completed copy of the Credit Card Verification Form. Submitted the verification forms the same day. I have been advised that this process should take the same 24-48 hours to be review. On June 5, 2019 I called to ask for an update, and they apologized and told me to please wait another 24-48 hours and thank you for your patience. On June 6, 2019 I received another saying “Thanks for sending us your documentation. For us to complete your verification, there are additional documents we require that have yet to be submitted. Please resend the following documents: - Bank Statement or Bank Letter showing Bank Name and Logo, Card Number.” I submitted exactly what they asked for and they told me that it will take another 24-48 hours to be review again. On June 7, 2019 I received another email again stating that “Thanks for sending us your documentation. For us to complete your verification, there are additional documents we require that have yet to be submitted. Please resend the following documents: - Copy of a running Bank Statement showing the date, your name, banks name and logo, also your address”. So I went and submitted my monthly bank statement with my address showing on the top right corner and the TD bank logo showing. I was once advised again that this process should take the same 24-48 hours to be review. Called June 9, 2019 to get an update and the rep told me that he seen in the system that they are requesting that I submit a proof of address so I should send in a bill or letter with my name and address within the past 60 days. I told the rep that I wasn’t sending in a proof of address because the address on my state ID matches the address on my bank statement and that is my most current bank statement from April 24, 2019 to May 24, 2019 and I told him to connect me to the financial service, spoke to financial service and they told me that my documents are still under review they can’t give me an exact timeframe as to when my verification will be complete. Here we are on June 10, 2019 with no update. And at this point I just need them to release my fund, once they do release my fund they can disable the account. Too much run around for nothing to little amount of money.
Screenshot
