I am a very active Bovada Player and i like their sportsbook for many reasons. In the meantime, I requested a $3000 withdraw through Bitcoin (Because that is a most faster way) on 1/1/2019 and the withdraw has not been approved until now. The e-mail noted and I know the request would be reviewed within 24 - 48 hours for approval. As of today(January 17th), 480 hours after requesting the withdraw, the request is still awaiting approval. I chatted/emailed and called customer service many times. I just kept hearing the same answer from them that withdraw request was still under review and it would be accepted soon. And about 3 days ago, I received an email from FinancialServices@bovada.lv instead of Customer Service(Service@bovada.lv) and I noticed my account was disabled. I called them on the phone, the reason why my account was suspended that my account is under investigation as it was opened at the same address as another account on a different name. Actually, I've been living in the same apartment as my friend who also uses the same address. I have no other address proof to show. I can understand the terms but i should have a leverage to use this account and i only know they disable it with my $1000 bitcoin deposit stuck and $2000 in winnings. I am disgusted they try to find a reason to discard withdrawl if you find a way to win. I kindly request this is addressed at the earliest. If the address was an issue how did that allow me to create an account in the first place and start playing. If i had lost money; would you have had no issues. I am using this forum after many e-mails and conflicting information being provided in hopes that this can be resolved in a trust-building way without unnecessary additional internal processing delays.
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