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Bovada Casino - Account Disabled

RESOLVED

Complaint Info

Disputed casino

Bovada Casino
4 years ago

Hello, my bovada account has recently been disabled. I have had nothing but good words to say about bovada. I have been using them on and off for about 6+ years. I went through the verification process years ago twice! I have made recent small deposits of 20 25 100. And cashed out a few times in between. No problems up until my account had been disabled for a reason not know to me. I cannot connect with livechat due to not having an account that I can log into. I cannot call bovada because they have switched all customer service to email and livechat due to covid-19. Multiple emails to bovada have lead me no where. Account is still disabled. I have about 880 in the account Currently.

4 years ago

Hi BREWCREW94,

We apologize for the inconvenience this may have caused. A review of your account shows that this is something that we can perhaps resolve quite quickly and easily by just giving us a call.

Due to the current situation with Covid-19, there has been a temporary change in customer support. Despite us not being able to currently take calls, we can certainly arrange for you to be called back at a time that suits you. If you like, you can provide us with a time/date which suits you best and we can forward that information to our bookings department for a callback to be arranged.

Kind regards,
Bovada Service

4 years ago

Please feel free to call me at any time with the number I have listed on my account.

4 years ago

Bovada has taken care of this situation. I appreciate the responses.

AskGamblers
4 years ago

Dear @BrewCrew94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.