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Booi Casino - Welcome bonus not credited

RESOLVED

Complaint Info

Disputed casino

Booi Casino
katsuradono India
Posted on July 12, 2021

I had activated the deposit bonus before I made a deposit which is within the bonus limits. The bonus wasn't credited. When I reached out to support, the first person told me to wait for an indefinite time so that the technical team could fix it. After a few hours I reached out again to get an update and the customer rep told me that I had not activated the bonus before making a deposit (which is false, chat logs in attachment). I have checked the bonus terms multiple terms to ensure I qualify for this.

Posted on July 13, 2021

Hello Prahlad,
Sorry for the inconvenience, but as I can see your welcome bonus was credited manually by dint of support agent.
What is your complaint about?
With regards, Booi team

AskGamblers
Posted on July 13, 2021

Dear @katsuradono,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

katsuradono India
Posted on July 13, 2021

Yes, this complaint has since been resolved. The bonus was credited manually. However, if Booi gets this reply, please consider a feedback to better train your customer support. There is no co ordination between the different agents and I had to spend hours explaining the issue to each of them (The first guy couldn't even resolve my issue, the second one started giving me misleading reasons which weren't true as to why I did not receive my bonus).

AskGamblers
Posted on July 13, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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