Booi Casino - KYC verification

Hello @VILLGEE,

Sorry for this inconvenience, our support agent will contact you to help you with the verification procedure. Please check your E-mail, maybe in the spam folder.

Best regards, Booi

I believe this case should be handled on this website. Trying to get this resolved via email or onsite support is the reason why I had to make this complaint. How the video verification is any better than the photos?

Hello @VILLGEE,

This way we can confirm your account is real and all documents are valid.

Best regards, Booi

Dear @Villgee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Okay, we can try the video verification. I'm afraid that the internet speed I have on my phone is not fast enough for high quality videocalls. But since I don't seem to have any other options I'll send you my telegram information via email.

Hello @all,

This case is solved successfully. The player now can withdraw his winning.

With regards, Booi

All Hi! My profile is now verified and I have successfully done my first withdrawal.

The issue is resolved. Thank You!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.