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Booi Casino - Delaying my withdrawals

RESOLVED

Complaint Info

Disputed casino

Booi Casino

Amount

€ 916.33

Lindi91 Switzerland Message
1 year ago

Hello, I registered at Booi Casino and won. The first withdrawal went smoothly within 2 hours after I verified my account.

After that, I made another withdrawal, specifically 66.33 EUR and 850.00 EUR. Although these were submitted only a few hours later, the promise of a withdrawal within 2 hours was not kept. When I inquired in the live chat, I was simply told that there was a delay due to the payment processor. It's quite strange that the smaller withdrawal went through immediately, but there are immediate issues with the larger one... I will attach screenshots.

Lindi91 Switzerland Message
1 year ago

Reply feels very strange, why do they send it to a payment provider ? It was in eth, they should just send it to me, I dont get it.

Lindi91 Switzerland Message
1 year ago

Well nevermind, i just got the money, this can be marked as resolved.

AskGamblers
1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.