Poor support

I have been getting completely ignored by this casino regarding my withdrawal since I supplied all relevant ID verification weeks ago. I won 1000 euros after playing many hours on their various slot games and requested withdrawal on the 14th of July. I met all wagering requirements regarding bonus money and had also made a deposit. When I first signed up I was getting emails from Clara who said she was my account manager. She was great at first and was quick to reply about what was needed in regards to ID etc for the payment to be made. I attached all the documents and she said she would get all info to financial team to be processed.... then nothing. That was weeks ago on the 19th. She hasn't responded to any emails asking for a status update. Live chat doesn't work. I asked her over and over for a contact phone number right at the start and she said they don't take incoming calls there is no number to ring. I sent emails to all of Gorilla Casino departments and all of Gorilla Partners departments and staff and nothing. Not one person has replied. It says on website payments are processed on a Thursday so why is my account still saying it's pending and the customer service is appalling I am entitled to know what is happening about the 1000€ . I have done everything correctly and I should have been paid by now. It concerns me greatly that on their and c's it mentions about no contact in 30 days may void winnings. I have gone above and beyond to get in contact and chase this up. I want to have the 1000€ deposited in full in my bank account immediately.

hello i got a bonus from 25 pound when i register bij gorilla casino, i compleet the register and start playing with my 25 pond i got lucky and my bonus account is 273 pound ,but suddenly i can,t play any game error is what he keep saying so i email to gorilla casino but no response and now two months later i,ve send 12 emails of they please will contact me but nothing they also have a chat from 9.00 to 18.00 but i sen so many questions and know one is responding my question is how can i play ? ans how can i withdraw any money

In December 2015 I've made a withdrawal of € 50.-. After a couple of e-mail, I didn't got any response from gorillacasino.com . A couple of days ago I've deposited 50. Today I've made a withdrawal of € 373,-. (transaction number: 249980224) In the last days I've also sent a couple of mails, but I've never received any answer.. I hope I get my money, but I think I will never see my deposit and withdrawal... I hope to hear from the casino soon.

Hello, yestarady registered from ask gamblers and got exclusive 10 free bonus. Have meet playthrue and now have 200 EUR in my account. Whant to know how to request withdrawal. Write to [email protected], [email protected], submitted contact form from website but no reply from casino. Live chat also dont working. Now more than 24 hours since I have write to them.

To Eric Gauthier Gorillacasino! You told me that if I withdraw then it go fast!I have now withdraw 70 and still waiting sins 8/9-15.I send you mail and mail and still no answers!And some game dosent work.Like treauser.And STILL the support dosent work!You must fix this in your site!AND I want my withdraw!You got my ID and KYSAC.So there should not be any problem to withdraw!So please contact me as soon as you can.Your site must be more trustwortig! swedson member

signed up for gorilla casino won some with the bonus they give me made a deposit of £25 then won and withdrawed £900 and was sucsessful of withdrawing but not recieved nothing and now my account is not enabled i have emailed loads of times and had no reply please can someone resolve this for me.

I sent them several mail and support tickets and even ID to ask them to change the country I am from!In the site its albanien!A misstake.I am from sweden and ask several times to confurm that they changed this!To sweden.So I can deposit and withdraw.And confurm ID.They dont answer ore the support works!Is this a true site?I am worry about this support and the trust of this site!I demand them to answer and let me now when they make this change!I am from sweden Not albanien.swedson

Hello, Gorilla Casino has approved my withdrawall on 16th March and I have never got this money into my skrill account. I have tried to contact them many times by e-mail but they don't reply and when I tried by livechat they have closed the chat. Please check with them.

I wanted to make withdrawl of 1000 but it kept on status pending for almost 3 weeks, i have sent several emails but never got an answer and when I go on chat they end chat as soon as I mention my withdrawl... after that i tried to withdrawl 500, same story and now i've tried with 250 but i have a feeling it will be the same again

Hello! I got cashback from gorilla casino! I won, but for a withdrawal request I needed to deposit 25 eur! So, I did it, and then i made a withdrawal request 2 weeks ago! They Approved after few days! But the money never arrived to my neteller account! This payment datas: 177303500 15-02-2015 8:59 PM GOR17112781460 Withdrawal approved ARACD 110.00 € Username: Vartyika