I recently set up an account at slotocash casino and availed of their offer of $31 no deposit bonus. I got lucky and won some money on the slots which helped my wagering requirements of x60. Then I got really lucky and won $1800. It says in their terms and conditions that the maximum withdrawal from bonus winnings is $180. This was a bit disappointing, however I did not mind and was happy to take my reduced winnings. I made a withdrawal request and contacted live chat to ask which documents I needed to send for proof of ID. I was told that I could send a passport and utility bill no more than 2 months old. I have sent in these documents and have been told that my payment was declined because they want a signed piece of ID. I have signed up to various different casinos such as bet 365, Mr. Green, Sky Vegas, Ladbrokes, etc and used the same documents without any problems !! What more secure if can I give which is signed than an in date passport?? It seems to me like they are giving me the runaround. Here's what they said .....Thank you for choosing Slotocash Casino. We write to inform you that your recent withdrawal for $178.70.00 was denied and the funds are currently in your real player account. This request was denied because documents are needed to verify your account.
We kindly ask you to scan and e-mail to firstname.lastname@example.org the following identification documents for review.
- A signed, valid piece of Photo Identification
- A proof of address (utility bill or bank statement should be not be older the two (2) months
Please allow 24 to 48 for processing. Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.
Should you require any further information or assistance, please feel free to contact us
I really hope you can sort this issue out for me. Many thanks. Stephen.