Complaint #26 Bons Casino

Casino rejected my withdrawal and stole my winnings

By mukmak

9 months ago

"I have won at Bons casino around $3000, got myself verified, and put all the winnings on withdrawal. However, the casino rejected my withdrawal and, moreover, they confiscated all my winnings. When I tried to find out what had happened, they did not give me a clear answer about what actions could lead to the confiscation of the money. I suppose that it's just fraud on the part of the casino. I was playing slot games and nothing more, and I have not violated any of the casino's terms. I ask Askgamblers to help me get my legal winnings back

Disputed Casino Bons Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Bons Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Bons Casino

• Representative

8 months ago

Hello and thank you for your patience. After reviewing the case, we would like to provide clarification regarding the action taken on the player’s bonus balance.

The player breached the casino’s bonus terms, specifically Clause 30.1.7, while playing with an active bonus.

Clause 30.1.7 states:
"A player making large bets (over 5 USD/EUR/NZD or equivalent in other currencies) to quickly increase the bonus balance and then sharply reducing the bet size without a visible reason and with a sufficient balance may be suspected of using a system that gives an advantage in the game and abusing the bonus. Each such case will be reviewed individually, and the casino administration may take the measures described below. The casino strongly disapproves of such gaming behavior."

In this case, the player deposited funds and activated a cashback bonus. While the bonus was active, the player began placing high bet sizes of approximately 14 USD on the game Seasons. After a short sequence of bets (around 9 spins), and while having an adequate balance, the player abruptly reduced the bet size to 4 USD. Shortly thereafter, the player switched to another game that allows volatility adjustments and continued wagering at 5 USD per spin to clear the bonus.

This betting pattern falls under the behavior described in Clause 30.1.7 and is classified as bonus abuse.

As a result, and in accordance with the casino’s bonus terms, the bonus balance was reduced to the amount of the player’s original deposit, and the player’s eligibility for future bonuses and promotional gifts was restricted.

We would like to emphasize that each case is reviewed individually, and these measures were applied strictly in line with the published bonus terms. If the player has any additional questions or requires further clarification, they are welcome to contact our support team.

Best regards,
Bons Casino

AskGamblers

• Support Team

8 months ago

Dear all,

This complaint has been reopened as per Bons Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

9 months ago

Dear Bons Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bons Casino Complaint Stats

Resolved 8 / 9

Avg. Amount $543

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Bons Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Bons Casino Complaints

See all complaints for this casino

Withdrawal pending since September 19 2026

I requested a withdrawal of $3,000 via VegaWallet from Bons Casino on September 19, 2026 at 12:23. The withdrawal is still showing as “Pending Approval” and has not been processed.

I have contacted Bons Casino support several times.

Bons support confirmed that my account verification/KYC is complete, there are no issues with my bonus or withdrawal requirements, and no additional action is required from me.

They informed me that my withdrawal is undergoing an additional review by their finance department, but they have not provided a specific completion date or timeframe.

I also contacted Bons by email. I explained that I no longer have access to the email address originally registered with my casino account. Bons explicitly confirmed to me in writing that this issue is NOT related to the withdrawal delay.

Therefore, according to the information provided to me by Bons, there is currently no outstanding KYC issue, bonus/wagering issue, email issue, or action required from me that prevents the withdrawal from being processed.

I do not want to cancel the withdrawal. I am requesting that my original $3,000 VegaWallet withdrawal submitted on September 19 be processed.

I have attached evidence showing the pending withdrawal and Bons Casino’s responses regarding the verification and delay.

I respectfully ask AskGamblers to assist me in resolving this matter and obtaining my $3,000 withdrawal.

Unresolved

$3,000

Withdrawl Delay of 40000 RS

To the AskGamblers Team and relevant betting forums,

I am submitting a formal complaint regarding a significant and unresolved withdrawal issue with Bons Casino.

Summary of the Issue:

On June 23, 2025, I initiated a withdrawal of INR 40,000.00 from my Bons Casino account. The transaction was marked as "successfully processed" on their end. However, as of today, 5 working days later, these funds have still not been credited to my bank account.

Details of the Dispute:

Withdrawal Amount: INR 40,000.00

Withdrawal Date (processed by Bons Casino): June 23, 2025

Current Status: Funds not received in my bank account.

Attempts to Resolve: I have repeatedly contacted Bons Casino's customer support. Each time, I have received generic, copy-pasted responses that offer no concrete explanation for the delay, no specific resolution, and no firm timeline for when my funds will be credited. This consistent lack of transparent and effective communication is highly concerning.

Casino's Failure: Their failure to credit the "successfully processed" withdrawal for 5 working days, coupled with their inadequate customer service, strongly indicates a deficiency in their operational procedures and a disregard for player funds.

My Expectation for Resolution:

I expect an immediate and definitive resolution to this issue, specifically the full credit of INR 40,000.00 to my bank account. I also request an explanation for the prolonged delay and details of any compensation for the inconvenience caused, as per standard financial regulations.

Given the casino's failure to resolve this internally despite multiple follow-ups, I am compelled to bring this matter to your attention. I urge the AskGamblers Team and relevant forums to investigate this "bons casino cheat work" and assist in recovering my funds and ensuring appropriate action is taken against this casino for its unacceptable practices.

Thank you for your immediate attention to this critical matter.

Resolved

₹40,000

Scam at bons casino

Hello I would like to complain about an unscrupulous casino that took away my legitimate winnings, without explanation. I won about 2200 euros at bons casino, verified my account and tried to withdraw money from my account. However, the casino took all my winnings, leaving only the deposit, despite the fact that I have verified the account, no explanation I have not received. I ask you to deal with this unscrupulous casino.

Resolved

Deposit issues

I have deposited at Bons Casino 500 inr on 19/04/2025 at 1.55 pm amount got deducted from my bank account, but I didn’t receive it in my casino account.

All transaction details are attached. Also, this is the 15th time it has happened with me with the Bons Casino operator.

They have their modus operandi of not depositing players' amount in the gaming account and sending them the same robotic messages of - we are checking, we don't know the time frame.

I urge all of you, my friends, to boycott this operator from operating

UTR 527577453524

The transaction screenshot is also attached.

Please help to get my deposited amount.

I am a gold player in the casino

Resolved

₹500

3000 INR not credited in my Bons casino account after deposit

On 24th March I have deposited 3000 INR in my Bons casino account. The amount was pending but my money was deducted from my account that time itself. I emailed the support team of the Bons casino but I wasn't able to rectify the issue. In mail reply the customer team of Bons stated that they had not received any money from their payment provider. I have shared all the required screenshot regarding this issue please go through it and help me out from this situation.

Resolved

₹3,000

89500 INR not received for 16 days

Its 16th-day withdrawal is not received by me.

Amount is 89500

They are not paying after continuous reminders.

The VIP manager is Sanjay. Her senior called me on Tuesday and promised to pay the amount by the 21st of Feb.

I have shared my bank statement, but nothing happened. They are making me a fool every day. Finally, they didn't pay me.

The senior manager promised to add the amount to the casino but she has also made fake promises.

They are fake people or scammers,

I don't know, but I'm done with these guys, sent them 300 emails, but no solution they provided to me to date.

Resolved

₹89,500

Deposit fraud

23 January 2025 approx between 6.24 to 6.25 PM ist from bons.com

Raised mbtc deposit request via UPI payment method resulting a payment link raised of 724.38 INR paid successfully. Submitted transaction I'd in link page. Submitted transaction screenshot in bons.com chat. After few days of hectic asks they finally said payment not received which is a complete fraud. Checked from bank and they said it cannot be reversed as the receiver has already recieved the payment I shall need to take it directly from the receiver. Now bons.com are not paying my money back or into the account. Kindly take action against such FRAUD activities.proof attached

Resolved

₹724

My deposit is pending from last 2 months

I deposited 30k on 16th November 2024 but still it is not credited in cashino acc.

Everyday I email bons support and everyday they are asking me to wait.

From months they are telling we are checking the payment.

I request you to plz help me 🙏🙏🙏

I am sending you the payment details with transaction I'd.

Resolved

₹30,000